Dialogue Flow Conversation Ai Architect

Apptoza Inc.; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Apptoza Inc. in San Francisco is seeking an experienced Conversational AI Engineer to design and implement advanced chatbots using Google Dialogflow and Dialogflow CX on GCP. You will architect end-to-end solutions, integrate with enterprise systems, and ensure scalable, secure deployments.

You will work with stakeholders to translate business needs into conversation flows, intents, entities, and fulfillment logic, while applying best practices in security, monitoring, and CI/CD.

Qualifications

• Strong experience with Google Dialogflow, preferably Dialogflow CX.
• Experience architecting and implementing Conversational AI / Virtual Assistant / Chatbot solutions.
• Strong understanding of NLU, NLP, intents, entities, contexts, fulfillment, webhooks, and conversation flows.
• Strong experience with GCP / Google Cloud Platform.
• Experience with REST APIs, API integration, JSON, webhooks, and microservices.
• Experience integrating conversational platforms with enterprise applications and backend systems.
• Knowledge of cloud security, IAM, monitoring, logging, and enterprise architecture.
• Strong communication and stakeholder-management skills.

Skills

Conversational AI / Chatbot

NLU / NLP

Stakeholder management

Communication

Tools

Dialogflow ES

Dialogflow CX

Google Cloud Platform

REST APIs

JSON

Webhooks

BigQuery

Pub/Sub

Cloud Run

Cloud Functions

API Gateway

Job description

• Strong experience with Google Dialogflow, preferably Dialogflow CX.
• Experience architecting and implementing Conversational AI / Virtual Assistant / Chatbot solutions.
• Strong understanding of NLU, NLP, intents, entities, contexts, fulfillment, webhooks, and conversation flows.
• Strong experience with GCP / Google Cloud Platform.
• Experience with REST APIs, API integration, JSON, webhooks, and microservices.
• Experience integrating conversational platforms with enterprise applications and backend systems.
• Knowledge of cloud security, IAM, monitoring, logging, and enterprise architecture.
• Strong communication and stakeholder-management skills.

Nice to Have

• Experience with Generative AI, LLMs, Vertex AI, Gemini, or RAG.
• Experience with contact-center platforms and voice bots.
• Experience with Dialogflow CX migration from Dialogflow ES.
• Experience with BigQuery, Pub/Sub, Cloud Run, Cloud Functions, and API Gateway.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab, or Cloud Build.
• Experience with conversational analytics and optimization.