Dialer (US Sales Team)

NightOwl Consulting; United States; Remote; USD 5,000 - 11,000; Full time

Job summary

NightOwl Consulting is seeking a Dialer for the US sales team. You will make outbound calls to potential and existing clients using an automated dialing system, qualify leads, and set appointments to drive revenue.

The role requires 2–3 years in cold calling or telemarketing, excellent English, and a proactive, customer-focused approach to high-volume calling within a fast-paced environment. You will use CRM to track activity and collaborate with the sales team.

Qualifications

• Excellent English proficiency with clear spoken and written communication.
• 2–3 years in cold calling, telemarketing or call center roles targeting US companies.
• Ability to handle high call volumes professionally and persistently.

Responsibilities

• Cold calling and lead generation to identify and qualify prospects.
• Schedule meetings for team members and follow up with prospects.
• Sell staffing services with clear value messaging and relationship building.
• Maintain CRM records of interactions for follow-ups.
• Provide customer support via phone, email, and chat as needed.
• Stay informed on industry trends to engage potential clients.
• Follow scripts and policy guidelines for outbound calls.
• Meet or exceed call, sales, and revenue targets.

Skills

English proficiency

Cold calling

Telemarketing

Sales experience

Customer service

Tools

CRM software

Job description

Dialer (US Sales Team)

Department: Operations
Employment Type: Full Time
Location: Client
Compensation: ₱30,000 - ₱60,000 / month

Description

We are seeking a detail-oriented and proactive Dialer to join our team. The Dialer will be responsible for making outbound calls to potential and existing customers using an automated dialing system. The ideal candidate should possess excellent communication skills, maintain professionalism, and be able to handle high call volumes efficiently.

Key Responsibilities

• Cold Calling Lead Generation: Proactively reach out to potential clients, identifying and qualifying leads while maintaining a warm and professional approach.
• Appointment Setting Follow-ups: Schedule meetings for team members and follow up with prospects to nurture relationships and guide them through the sales process.
• Sales Client Engagement: Sell staffing direct-hire and staff augmentation services, clearly communicating value and fostering long-term client relationships.
• CRM Database Management: Maintain accurate records of interactions in the CRM system to ensure streamlined communication and organized follow-ups.
• Customer Support Product Assistance: Address customer inquiries via phone, email, and chat, providing support for products and services while resolving concerns effectively.
• Market Research Industry Awareness: Stay informed on industry trends and insights to provide relevant information to potential clients.
• Compliance Call Guidelines: Follow scripts and company policies while adhering to industry regulations regarding outbound calls.
• Performance Target Achievement: Meet or exceed call, sales, and revenue targets while maintaining a focus on customer satisfaction.
• Networking Relationship Building: Expand professional connections through networking events, associations, and social media platforms.
• Training Continuous Improvement: Participate in training sessions to enhance product knowledge, customer service, and sales techniques.

Skills, Knowledge and Expertise

• Excellent English Proficiency: Strong spoken and written English skills, with the ability to articulate ideas clearly and persuasively over the phone.
• Sales Customer Service Experience: 2-3 years of experience in cold calling, telemarketing, or call center roles targeting US companies. Previous sales or customer service experience is advantageous.
• Competitive Goal-Oriented: Tenacious sales attitude, persistence in making high-volume outbound calls, and the ability to handle rejection professionally.
• Service-Oriented Relationship Building: Strong customer service skills with the ability to build rapport, establish relationships, and provide a positive experience for potential clients.
• Communication Listening Skills: Strong verbal communication and active listening skills to effectively engage prospects and address their needs.
• Organizational Multitasking Abilities: Ability to manage multiple leads, prioritize tasks efficiently, and work i