Diagnostics Field Service Engineer — 75% Travel (Phila)

Hologic, Inc.; Philadelphia (Philadelphia County); Remote; USD 64,000 - 100,000; Full time

Job summary

Hologic, Inc. is seeking a skilled Field Service Engineer to support our Diagnostics division in the Philadelphia, PA area. You will repair and maintain molecular diagnostic and cytology equipment on-site, with 75% travel from a home-based office.

Ideal candidates have 2–5 years of customer-facing field experience, solid computer skills, and knowledge of testing equipment, robotics, and pneumatic systems. Travel and on-call duties are required.

Qualifications

• Must meet customer credentialing requirements.
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and external customers.
• Solid computer skills and strong time management.
• Robotics, fluidics and pneumatics experience preferred.
• Ability to pass a comprehensive background check.
• Valid driver's license with clean driving record.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments at territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/resolution of customer calls in CRM and escalates as needed.
• Collaborates with Product Application Engineers to resolve quality issues.
• Keeps management advised of issues and developments.
• Ensures instrumentation complies with regulatory and QC standards.

Skills

Solid computer skills

Electronic testing equipment

Customer interaction

Chemistry principles

Time management

Robotics, fluidics and pneumatics

Education

BS/BA degree or equivalent experience

AA/AS or military equivalent

Tools

CRM system

Inventory/procurement software

Job description

Hologic, Inc. is seeking a skilled Field Service Engineer to support our Diagnostics division in the Philadelphia, PA area. You will repair and maintain molecular diagnostic and cytology equipment on-site, with 75% travel from a home-based office.

Ideal candidates have 2–5 years of customer-facing field experience, solid computer skills, and knowledge of testing equipment, robotics, and pneumatic systems. Travel and on-call duties are required.