Diagnostics Coordinator

Socket.dev; Charlotte (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Socket.dev in Charlotte, NC is seeking an Intake Coordinator to manage the front-end intake for diagnostic services, verify client information, and coordinate with families.

The role requires bilingual Spanish proficiency, experience with EMR systems, and a strong commitment to accuracy, privacy, and teamwork in a Central office setting.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Must be bilingual (Spanish).
• Passion for helping children with autism through ABA therapy.
• Experience with electronic medical records (Central Reach preferred).

Responsibilities

• Screen clients seeking diagnostic evaluation services; providing timely follow up on phone calls and inquiries.
• Ensure clients and their families feel a sense of welcome.
• Collect basic information from clients to begin the Intake process.
• Verify client information and benefits.
• Maintain accurate documentation of service requests, testing, and referrals.
• Work collaboratively as a team member with professional communication and conflict resolution.
• Predictable, reliable attendance and ability to report to the Central office.
• Calculate and collect estimated client financial responsibility prior to scheduling services.
• Request authorization for diagnostic services when required by insurance.
• Schedule diagnostic clients for all services.

Skills

Organization

Analytical skills

Problem solving

Interpersonal skills

Written communication

Attention to detail

Microsoft Office

Gmail/Google tools

HIPAA knowledge

Education

Bachelor’s Degree or equivalent experience

Bilingual Spanish

Tools

Electronic medical record (Central Reach)

Microsoft Office suite

Gmail/Google Workspace

Job description

ESSENTIAL FUNCTIONS:

• Screen clients seeking diagnostic evaluation services; providing timely follow up on phone calls and inquiries


• Ensure clients and their families feel a sense of welcome


• Collect basic information from clients to begin the Intake process


• Verify client information and benefits


• Maintain accurate documentation of service requests, testing, and referrals


• Work collaboratively as a team member as evidenced by professional and timely communication, treating others positively, and resolving conflict in appropriate ways


• Predictable, reliable, and prompt attendance and ability to report to and work in the Central office


• Other duties and responsibilities as assigned by the Manager


• Calculate and collect estimated client financial responsibility prior to scheduling services


• Request authorization for diagnostic services when required by insurance


• Schedule diagnostic clients for all services

PREFERRED SKILLS/KNOWLEDGE:

• Excellent organization, analytical, and problem-solving skills


• Experience using electronic medical record applications (Central Reach preferred).


• Working knowledge of HIPAA regulations


• Excellent interpersonal skills, good oral and written communication skills


• Keen attention to detail


• Working knowledge of Microsoft Office and Gmail office tools (Word, Excel, PowerPoint)

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree or equivalent experience


• Must be bilingual (Spanish)


• Must convey a sense of passion about helping children with autism through ABA therapy