Diagnostics Coordinator

Mosaic Group; Charlotte (NC); On-site; USD 28,000 - 32,000; Full time

Job summary

Lever, Inc. is seeking a Diagnostic Testing Coordinator to serve as the primary contact for clients pursuing ASD diagnostic evaluations in Charlotte, NC.

You will guide families through the evaluation process and ensure a smooth handoff to an ABA UM Specialist if therapy is pursued. You will screen and schedule clients, collect intake information, verify benefits, and maintain complete documentation while upholding HIPAA standards.

Qualifications

• Bachelor’s degree or equivalent experience.
• Must be bilingual (Spanish).
• Must convey a sense of passion about helping children with autism through ABA therapy.

Responsibilities

• Screen clients seeking diagnostic evaluation services and provide timely follow up on inquiries.
• Create a welcoming environment for clients and families.
• Collect basic information to begin the intake process.
• Verify client information and benefits.
• Maintain accurate documentation of service requests, testing, and referrals.
• Schedule diagnostic clients for all services.
• Calculate and collect estimated client financial responsibility prior to scheduling services.
• Request authorization for diagnostic services when required by insurance.
• Collaborate with team and report to Manager.

Skills

Organizational skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Attention to detail

HIPAA knowledge

Education

Bachelor's degree or equivalent experience

Bilingual Spanish

Tools

Central Reach

Microsoft Word

Excel

PowerPoint

Gmail

Job description

The Diagnostic Testing Coordinator is responsible for establishing a professional and supportive “first contact” for clients seeking an ASD diagnostic evaluation. They will guide the client through the evaluation process from start to finish and provide a “warm handoff” to a UM Specialist should they choose to move forward with ABA therapy.

ESSENTIAL FUNCTIONS:

• Screen clients seeking diagnostic evaluation services; providing timely follow up on phone calls and inquiries
• Ensure clients and their families feel a sense of welcome
• Collect basic information from clients to begin the Intake process
• Verify client information and benefits
• Maintain accurate documentation of service requests, testing, and referrals
• Work collaboratively as a team member as evidenced by professional and timely communication, treating others positively, and resolving conflict in appropriate ways
• Predictable, reliable, and prompt attendance and ability to report to and work in the Central office
• Other duties and responsibilities as assigned by the Manager
• Calculate and collect estimated client financial responsibility prior to scheduling services
• Request authorization for diagnostic services when required by insurance
• Schedule diagnostic clients for all services

PREFERRED SKILLS/KNOWLEDGE:

• Excellent organization, analytical, and problem-solving skills
• Experience using electronic medical record applications (Central Reach preferred).
• Working knowledge of HIPAA regulations
• Excellent interpersonal skills, good oral and written communication skills
• Keen attention to detail
• Working knowledge of Microsoft Office and Gmail office tools (Word, Excel, PowerPoint)

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree or equivalent experience
• Must be bilingual (Spanish)
• Must convey a sense of passion about helping children with autism through ABA therapy

$20 - $23 an hour