Diagnostic Scheduler

Arizona Center for Cancer Care; Peoria (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Arizona Center for Cancer Care in Peoria, AZ is seeking a detail-oriented Medical Office Scheduler to support the busy front desk. The role focuses on answering phones, scheduling diagnostics, processing referrals, and coordinating authorizations to keep patient care moving smoothly.

The ideal candidate has a high school diploma, one year scheduling experience, and familiarity with medical terminology. Strong organization and confidentiality are essential to handle patient information and office

Qualifications

• High school diploma or equivalent required.
• One year of work experience scheduling medical appointments.
• Knowledge of medical terminology preferred.
• Completion of a recognized medical secretarial program preferred.
• Word processing and computer experience required.
• Ability to deal with confidential information concerning patient data.
• Good organizational skills and ability to handle multi-line phone calls.

Responsibilities

• Answers telephones and directs calls to appropriate staff.
• Checks phone messages twice daily and returns urgent messages.
• Responsible for obtaining and processing referrals for diagnostic scheduling.
• Schedules diagnostics, processes referrals, and provides patient instructions.
• Secures authorizations for managed care cases in a timely manner.
• Maintains an accurate file system for insurance lists and office forms.
• Retrieves, routes, and processes information from right fax daily.
• Keeps authorization information up to date and tracks requests.
• Documents and takes action on routine and STAT orders as needed.
• Maintains confidentiality of patient information and follows security rules.

Skills

Scheduling experience

Medical terminology

Organizational skills

Confidential information handling

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Scheduling software

Job description

Job DetailsJob Location: Med Onc HHCC Medical Campus Peoria - Peoria, AZ 85381Position Type: Full TimeJob Shift: DayJob Category: Health CarePromotes a professional practice image by the efficient performance of a variety of business and clerical related tasks designed to facilitate the smooth flow of patients and work throughout the organization.

Duties and responsibilities

• Answers telephones and direct calls to appropriate staff
• Checks phone messages twice daily and return all urgent messages before lunch, midafternoon, and prior to leaving for the day
• Responsible for obtaining and processing referral for all diagnostic scheduling
• Schedule all diagnostics, process referrals; provide patient appointment, and instructions
• Secures authorizations for all managed care cases in a timely manner
• Pre-authorizations for all diagnostic scheduling as applicable
• Maintains an accurate file system for insurance lists and office forms
• Retrieves, routes, and processes information as appropriate from right fax daily
• Orders in active queue should be cleared within 30 days
• Tracks all authorizations and maintains authorization information by keeping up to date with the status and outcome of all requests
• Documents and takes action on all routine orders within 72 hours of order being placed
• Documents and takes action on all STAT orders within 24 hours of order being placed
• Meets team average of 300 orders per month at minimum
• Communicates with scheduling operators, clinical staff, managers/supervisors regarding inquiries and referrals
• Communicates with clinical staff and third party payors regarding medical necessity for authorizations of home care services and reminders regarding insurance authorization expirations
• Follow established procedures for authorizing requests or referring request for further review
• Meet timelines placed by physician on each order
• Follow confidentiality and security rules when providing information to outside sources
• Performs other tasks as requested

Qualifications/Education Requirements

• High school diploma or equivalent required
• One year work experience with scheduling medical office appointments
• Knowledge of medical terminology preferred
• Completion of a recognized medical secretarial program preferred
• Word processing and computer experience required
• Answer multi-line phones
• Good organizational skills
• Must have the ability to deal with confidential information concerning patient diagnosis and medical records

License or Certification

N/A

Working conditions/ Physical requirements

• Able to work 40 hours per week
• Clinical office setting
• Ability to see details at close range
• Ability to work with urgency
• Ability to listen and understand information through spoken words and sentences
• Ability to read and understand information in writing
• Ability to communicate information in speaking so others will understand
• Sitting for long periods of time
• Daily uses of hands to type, file, and write/sign documents
• Minimum lifting requirements of 15 pounds in order to move office suppliesQualifications