Imaging & Referral Coordinator

Healthcare Outcomes Performance Co. (HOPCo); Sun City West (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Healthcare Outcomes Performance Co. (HOPCo) is seeking a patient care coordinator to manage scheduling, referrals, and patient communications in our Arizona operations.

The role requires practical healthcare experience, strong organizational and data entry skills, and a thorough understanding of scheduling workflows. Responsibilities include updating demographic and insurance data, processing orders and referrals, coordinating with external facilities, and maintaining HIPAA-compliant patient

Qualifications

• Minimum of two years in the healthcare field is required.
• Excellent organizational skills and strong customer service orientation with a background in computers and data entry.
• Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures.

Responsibilities

• The coordinator refers patients to external facilities for various ordered services/tests based on insurance, patient preference, physician preference, and/or location.
• Updates and confirms patient demographic information and insurance eligibility including coordination of benefits.
• Successfully processes orders and outside referrals, contacts patients to schedule appointments, and imports documents to the patient’s chart.
• Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
• Responds to patient questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
• Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.

Skills

Healthcare experience

Organizational skills

Customer service

Data entry

Computer skills

Job description

• A minimum of two years of experience in the healthcare field is required.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures.

Minimum Qualifications

• A minimum of two years of experience in the healthcare field is required.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures.

Essential Functions

Preferred

Previous scheduling or referral experience is preferred.

• The coordinator refers patients to external facilities for various ordered services/tests based on insurance, patient preference, physician preference, and/or location.
• Updates and confirms patient demographic information and insurance eligibility including coordination of benefits.
• Successfully processes orders and outside referrals, contacts patients to schedule appointments, and imports documents to the patient’s chart.
• Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
• Responds to patient questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
• Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.