Diagnostic & Interventional Services Coordinator

Alameda Health System; Oakland (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

Alameda Health System in Oakland, CA, seeks a Diagnostics & Interventional Services Coordinator for HGH Imaging Administration. The role focuses on scheduling, eligibility checks, and authorization prior to care, with per diem day shifts and close collaboration across radiology teams.

Responsibilities include patient check-in, appointment coordination, order transcription in EPIC, and ensuring proper billing. Experience in imaging scheduling and radiology workflows is preferred.

Qualifications

• High School diploma or equivalent qualification.
• Associates degree or higher preferred.
• Two years of full-time clerical experience.
• Experience with medical imaging scheduling, billing and eligibility.

Responsibilities

• Check-in and verify patient identity and exam; obtain consent and document in the chart.
• Greet and assist patients with appointments, directions and check-in.
• Schedule imaging procedures and coordinate referrals and authorizations.
• Process outside referrals, validate billing, and transcribe orders into EPIC.
• Perform order transcription and CPT/billing coding entry.
• Coordinate with multiple departments and external facilities for radiology scheduling.
• Handle breast coordinator duties, including call-backs and follow-up scheduling.

Skills

Customer service

Scheduling

Billing coding

Front desk

Radiology

EPIC

Education

High School diploma

Associate degree

Tools

EPIC

PACS Cubes

Job description

Diagnostic & Interventional Services Coordinator

• Oakland, CA
• Highland General Hospital
• HGH Imaging Administration
• Services As Needed / Per Diem - Day
• Business Professional & IT
• 40.90
• Req #:43565-32391
• FTE:0.01
• Posted:August 31, 2026

Summary

Responsible for the scheduling and coordination of diagnostic and interventional imaging patients while validating eligibility and authorization prior to care.

DUTIES & ESSENTIAL JOB FUNCTIONS

1. Check-in/Sign-In for appointments and walk in exams, validating correct patient and exam by utilizing two patient identifiers. Obtain consent for conditions of admission (COA), MSPQ (Medicare) questionnaire, and applying patient identification wrist band as appropriate; scanning documents into patient charts.
2. Follow customer service guidelines in greeting and assisting patients with appointments, directions, scheduling, check-in to radiology services, check-in transfer patients for imaging services from outside hospitals.
3. Schedules for Imaging.
4. Validates outside referrals, enabling for patient billing within EPIC, ability to analyze and appropriately validate billing and insurance coverage, authorization for coverage, and transcription of outside authorizations and orders into EPIC.
5. Perform complex workflows regarding order transcription, knowledge of CPT and billing coding entry.
6. Validates referrals/orders verifies for completeness and appropriateness, communication with referral sources to obtain additional information as needed with external and internal specialty orders
7. Provides patient front desk check in, including assessment for insurance eligibility and scheduling for for all above modalities.
8. Performs Breast Coordinator functions including creating orders for create call backs, schedules next level exams from Radiologist Results report, maintains data in breast coordinator work queue, sends out results and reminder letters, schedules follow up and call back appointments.
9. Coordinates with multiple departments within AHS and outside facilities scheduling radiology appointments.
10. Mails disc to patients, clinics, hospitals and private offices.
11. Troubleshoots transfer system issues between programs and PAC’s Cubes (Release of Information).
12. Sends mammogram priors to Radiologist for ready to read reviewing from Breast Coordinator Template
13. Picks up and distributes mail between modalities and providers.
14. Offer guidance based on Radiologist approved protocols to providers in the correct coding for referrals and orders.
15. Burns images on disc, uploads images from outside facilities, digitizes Mammogram films, collect and copies personal information; power of attorney, ID and ROI (release of information) release forms/letters.
16. Takes information from emergency calls, stat requests for imaging, trouble shooting for patients, providers and inter departmental coordination for patient care in imaging and answer general inquiries.
17. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Required Education:High School diploma or equivalent.

Preferred Education: Associates degree or higher.

Required Experience: Two years (or equivalent) of full time clerical experience.

Preferred Experience: Experience with medical imaging scheduling, authorization, and eligibility; medical terminology.

Additional Information

Preferred Experience: Experience with medical imaging scheduling, authorization, and eligibility; medical terminology.

Alameda Health System is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military background.