Diagnostic Breast Imaging Navigator

Wilmington Health Pllc; Wilmington (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Wilmington Health is seeking a Diagnostic Breast Imaging Patient Navigator to guide patients through the imaging process, coordinating mammography, ultrasound, and related procedures while serving as a primary contact for patients needing additional imaging.

You will track follow-ups, coordinate orders and reports, and communicate with providers and radiology staff to ensure timely, compassionate patient care in a multi-specialty practice.

Qualifications

• High School Diploma or equivalent required.
• Healthcare scheduling or patient coordination experience preferred.
• Strong communication, organizational and time-management skills.
• Ability to document accurately and manage multiple patients.
• Professional and compassionate interaction with patients and staff.
• EHR and scheduling experience preferred.

Responsibilities

• Coordinate and guide patients through the diagnostic breast imaging process.
• Serve as a primary contact for patients requiring additional or diagnostic imaging.
• Schedule diagnostic mammography, breast ultrasound, and related procedures.
• Provide clear, compassionate information on next steps in the imaging pathway.
• Track patients requiring additional imaging and assist with timely follow-up.
• Coordinate orders, prior imaging, reports, and other information for appointments.
• Communicate with referring providers, radiologists, technologists, and staff to coordinate care.
• Assist patients with scheduling, records, orders, and other barriers to care.
• Document patient communication and scheduling activity in the system.
• Escalate clinical questions or unresolved follow-up to the appropriate team.
• Maintain patient confidentiality in line with HIPAA and regulatory requirements.

Skills

Communication skills

Organizational skills

Time management

Documentation

Patient coordination

Scheduling coordination

Education

High School Diploma or equivalent

Tools

EHR systems

PACS

Job description

Wilmington Health is seeking a Diagnostic Breast Imaging Patient Navigator to guide patients through the imaging process, coordinating mammography, ultrasound, and related procedures while serving as a primary contact for patients needing additional imaging.

You will track follow-ups, coordinate orders and reports, and communicate with providers and radiology staff to ensure timely, compassionate patient care in a multi-specialty practice.