Mammography Patient Navigator

Wilmington Health; Wilmington, Northern (NC, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Wilmington Health is seeking a Diagnostic Breast Imaging Patient Navigator to guide patients through the imaging process, coordinating between patients, mammography staff, radiologists, and scheduling teams.

You will ensure timely care, clear communication, and follow-up, handling orders, prior imaging, and documentation while maintaining HIPAA compliance and compassionate patient service.

Qualifications

• High school diploma or equivalent required.
• Strong communication, organizational, and time-management skills.
• Ability to manage multiple patients and follow-up needs with accurate documentation.
• Ability to communicate professionally and compassionately with patients, providers, and staff.
• EHR and scheduling experience preferred.

Responsibilities

• Coordinate and guide patients through the diagnostic breast imaging process.
• Serve as primary contact for patients requiring additional imaging.
• Coordinate and schedule diagnostic mammography, breast ultrasound, and procedures.
• Provide clear information on next steps and follow-up.
• Document patient communication and scheduling activity in the system.

Skills

Customer Service

Professionalism

Teamwork

Interpersonal Communication

Judgment/Decision Making

Quality/Quantity

Initiative

Organizational Skills

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Accrues PDO Wilmington, NC, US

5 days ago Requisition ID: 3196

About Wilmington Health

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose:

Coordinate and guide patients through the diagnostic breast imaging process, serving as a liaison between patients, mammography staff, radiologists, referring providers, and scheduling teams to facilitate timely care, clear communication, and appropriate follow-up.

• Serve as a primary point of contact for patients requiring additional or diagnostic breast imaging.
• Coordinate and schedule diagnostic mammography, breast ultrasound, and recommended breast procedures as appropriate.
• Guide patients through the diagnostic imaging process, providing clear and compassionate information regarding next steps.
• Track patients requiring additional imaging or procedures and assist with timely completion of recommended follow-up.
• Coordinate necessary orders, prior imaging, reports, and other information needed for diagnostic appointments.
• Communicate with referring providers, radiologists, mammography technologists, and other team members to coordinate patient care.
• Assist patients with resolving scheduling, records, orders, and other barriers that may delay diagnostic care.
• Document patient communication, scheduling activity, follow-up attempts, and outcomes in the appropriate systems.
• Escalate clinical questions, unresolved follow-up, or other concerns to the appropriate clinical team member.
• Maintain patient confidentiality and follow established departmental, HIPAA, and regulatory requirements.

Other Duties:

• As assigned by Radiology Manager and Mammography Leadership

QUALIFICATIONS

Required

• High School Diploma or equivalent
• Previous healthcare, medical scheduling, patient coordination, medical assisting, or related patient-facing experience preferred
• Strong communication, organizational, and time-management skills
• Ability to manage multiple patients and follow-up needs while maintaining accurate documentation
• Ability to communicate professionally and compassionately with patients, providers, and clinical staff
• EHR and scheduling experience preferred

Preferred

• Previous experience in mammography, breast imaging, women's health, radiology, oncology, or patient navigation
• Knowledge of medical terminology and diagnostic breast imaging workflows
• Experience with PACS/EHR systems and patient tracking or coordination of follow-up care

ADA Physical Demands

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

Physical Demand

Required?

Frequency

Standing

Occasionally

Frequently

Walking

Occasionally

Kneeling/Crouching

Occasionally

Lifting

Rarely

I understand by signing this job description, I am agreeing to all duties and responsibilities explained here. If I need assistance or accommodations, I understand it is my responsibility to notify Human Resources.

Diagnostic Breast Imaging Patient Navigator Competencies

General

• Customer Service
• Professionalism/Integrity/Responsibility
• Teamwork/Process Focus
• Interpersonal Relationships/Communication
• Judgment/Decision Making/Problem Solving
• Quality/Quantity
• Initiative
• Organizational Skills/Time Management

Department Specific

• Patient Navigation and Follow-Up
• Diagnostic Breast Imaging Workflow
• Patient Tracking and Documentation
• Patient and Provider Communication
• Scheduling and Care Coordination
• Attention to Detail and Follow-Through