Diagnostic Analytical Cord. Must be Bilingual

SD Myers, Inc.; Tallmadge (OH); On-site; USD 34,000 - 37,000; Full time

Job summary

SD Myers, Inc. in Tallmadge, OH is seeking a Diagnostic Analytical Cord. Must be Bilingual to join the sales team. The role focuses on renewing transformer oil testing services and maintaining strong customer relations.

You will manage renewals, support questions, and growth within the territory, using CRM tools and MS Office while coordinating with field technicians and other sales groups.

Qualifications

• Bilingual in Spanish is required.
• 1–2 years of sales experience preferred.
• Database experience is a plus.

Responsibilities

• Proactively contact existing testing customer base to coordinate renewal courier and mail-in oil testing.
• Utilize the communication process tool to understand the customer’s needs.
• Clearly promote all related services to maximize the customer’s ability to decide.
• Proactively contact former customers to re-sell services.
• Coordinate courier work with field technician scheduling teams.
• Record daily activity in the CRM (opportunities, wins/losses, competitors, follow ups).
• Collaborate with other sales groups to promote new business in respective territories.
• Other duties as assigned.

Skills

Bilingual Spanish

Customer service oriented

CRM (Salesforce)

Microsoft Office

Excellent communication

Tools

Salesforce CRM

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Diagnostic Analytical Cord. Must be Bilingual

Full Time Tallmadge, OH, US

30+ days ago Requisition ID: 1155

Salary Range: $25.00 To $27.00 Hourly

SDMyers
As a Good Place company, we strive every day to earn the undying loyalty of electric power system owners in a way that is safe and builds up a marketplace of reliable, low-cost electric systems

Sales Purpose:To build strong and lasting relationships with transformer owners and position SD Myers as the preferred solution provider to meet their needs. To turn interest in SD Myers solutions into a commitment; build relationships and manage interactions; connect transformer owners needs with solutions; and secure commitments.

Position Purpose:Focuses on customer transformer oil testing renewal and retention, establish good customer service relations to assist our customers with any questions or concerns, and grow respective territories to maintain a strong customer base.

Key Responsibilities:

• Proactively contact existing testing customer base to coordinate renewal courier and mail-in oil testing.
• Utilize the communication process tool to better understand the customer’s needs.
• Clearly promote all services related to the customer’s need to maximize the customer’s ability to make proper decisions.
• Proactively contact former customer opportunities to re-sell services.
• Work with field technician’s scheduling team to efficiently schedule courier work as needed.
• Utilize the current CRM (Sales Force) as a tool to record daily customer activity, such as opportunity statuses (wins/losses), competitor activities, and follow ups.
• Work closely with other sales groups through impact leads to promote new business growth within respective territories.
• Other duties as assigned.
• MUST be bilingual. (Spanish)

Education and Experience:

• MUST be bilingual. (Spanish)
• Must possess a minimum of 1-2 years sales experience in addition to previous work experience, preferably in customer service and/or retail setting.
• Database experience preferred.

Knowledge, Skills and Abilities:

• Knowledge of transformer maintenance and/or electric industry desired.
• Must have a strong customer service orientation.
• Proficiency in Microsoft Office and ability to learn/use company’s CRM tools.
• Excellent communicator, both verbally and in writing.
• Ability to work independently and problem solve.
• Strong initiative, team building, meeting deadlines and follow through skills.
• Ability to understand the marketplace, the competition and how the competitors operate.
• Ability to learn, understand, and put into practice the components of the sales and communication process tool.

Work Conditions:

• Most of work for this position is conducted indoors, in a conventional office environment, in an office or cubicle work station, with low noise.

Physical Demands:
While working, the ability to:

• perform work at workstation for extended periods of time, typically at least 8 hours a day, sometimes more or less if business needs require;
• occasionally lift objects up to 25 lbs;
• regularly hear, see and talk; and
• occasionally stand, walk, bend, kneel, stoop, crouch, and climb throughout the day.