Diabetes Technology & Care Programs Coordinator

Beth Israel Lahey Health; Boston (MA); On-site; USD 30,376 - 40,887; Full time

Job summary

Joslin Diabetes Center is seeking a Diabetes Technologies and Care Coordinator to manage administrative tasks for insulin pump and CGM programs. You will handle patient communications, scheduling, insurance authorizations, and vendor coordination, ensuring accurate documentation and data entry in the program system.

The role requires 2+ years of office experience, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• Associate’s degree in a related field or equivalent work experience; Bachelor’s degree preferred.
• Minimum 2 years office experience; program management and third party payer handling preferred.
• Proficient in Microsoft Office Suite and HIPAA knowledge.

Responsibilities

• Manage administrative tasks for diabetes technology program including insulin pumps and CGM supplies.
• Maintain communications via EHR, web portals, email, fax, paging and phone calls.
• Coordinate trainings, patient appointments, and insurance authorizations.
• Document program statistics and surveys; ensure proper paperwork for trainings.
• Liaise with patients, industry partners and payers for documentation and reimbursement.
• Oversee supplies, budgeting and vendor ordering for the program.

Skills

HIPAA familiarity

Organizational skills

Communication skills

Attention to detail

Multi-tasking

Team collaboration

Program marketing experience

Education

Associate's degree in related field

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Joslin Diabetes Center is seeking a Diabetes Technologies and Care Coordinator to manage administrative tasks for insulin pump and CGM programs. You will handle patient communications, scheduling, insurance authorizations, and vendor coordination, ensuring accurate documentation and data entry in the program system.

The role requires 2+ years of office experience, strong organizational skills, and proficiency with Microsoft Office.