Diabetes Technology Program Coordinator

Anna Jaques Hospital; Boston (MA); On-site; USD 30,000 - 41,000; Full time

Job summary

Joslin Diabetes Center in Boston seeks a Diabetes Technologies and Care Coordinator to manage administrative tasks for insulin pumps and CGM tech. You will handle documentation, scheduling, insurance verification, and coordination with physicians, educators, and industry partners.

The role supports program implementation, quality assurance, and patient communications while maintaining HIPAA-compliant records and contributing to training events and newsletters.

Qualifications

• Associate’s degree or equivalent work experience.
• Minimum 2 years office experience; program management and third party payers preferred.
• Proficiency in Microsoft Office Suite and familiarity with medical terminology; HIPAA knowledge.

Responsibilities

• Handle administrative duties for the Diabetes Technology program (insulin pumps and CGM).
• Manage communications via EHR, web portals, email, fax, paging and phone.
• Schedule patient appointments and trainings; verify insurance data and authorizations.
• Coordinate documentation for reimbursements and liaise with industry partners and payers.
• Maintain program statistics, surveys, and data for quarterly reporting.
• Assist with implementation of new diabetes technology and dissemination of newsletters.
• Support classroom space, equipment, and supplies for program operations.

Skills

Communication

Organization

Attention to detail

Data entry

HIPAA knowledge

Education

Associate’s degree or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office Suite

EHR systems

Job description

Joslin Diabetes Center in Boston seeks a Diabetes Technologies and Care Coordinator to manage administrative tasks for insulin pumps and CGM tech. You will handle documentation, scheduling, insurance verification, and coordination with physicians, educators, and industry partners.

The role supports program implementation, quality assurance, and patient communications while maintaining HIPAA-compliant records and contributing to training events and newsletters.