DH Office Associate - Per Diem

Yale New Haven Health; New Haven (CT); On-site; USD 38,000 - 50,000; Full time

Job summary

A reputable health system in Connecticut is looking for a Digestive Health Office Associate to manage patient check-in, registration, and scheduling tasks. The ideal candidate should have a high school diploma and experience in customer service, preferably in a healthcare setting. The role involves coordinating patient appointments, ensuring accurate collection of demographic and financial information, and providing excellent service to patients and visitors. This position requires strong organizational skills and basic computer proficiency.

Qualifications

• 1 to 2 years of work experience in a customer service environment, preferably in a hospital or physician office.
• Self-directed and well organized with a strong ability to coordinate and schedule patient appointments.

Responsibilities

• Initiate and complete patient visit information in accordance with department protocol.
• Accurately schedules patient appointments per department standards.
• Ensures financial information is accurately obtained and documented.
• Follows guidelines to ensure a smooth patient experience.

Skills

Customer service experience

Excellent interpersonal skills

Scheduling coordination

Basic computer skills

Education

High school diploma or GED

Associate degree preferred

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values – integrity, patient-centered, respect, accountability, and compassion – must guide what we do, as individuals and professionals, every day.

The Digestive Health Office Associate is responsible for all functions and processes related to patient check-in, check-out, registration and scheduling. They obtain and update patient demographic and financial information in a demanding environment using multiple applications to ensure timely processing of patient visits. The role includes accurate patient identification, adherence to Red Flag procedures for safety, staying current with insurance changes, managing managed care requirements, and completing accurate insurance entry to satisfy billing requirements.

EEO/AA/Disability/Veteran

Responsibilities

• Registration: Initiates and completes patient visit information in accordance with YNHH department protocol.
  • Collects necessary patient demographic and insurance information during registration.
• Scheduling: Accurately and promptly schedules patient appointments per department standards.
  • Obtains all necessary patient demographic and insurance information and collaborates with the clinical team to schedule appointments according to facility schedule, staff availability, and patient needs.
• Insurance: Ensures appropriate financial information is accurately obtained and documented to support proper reimbursement.
  • Demonstrates understanding of third-party payers and accurately completes insurance entry to satisfy billing requirements.
• Customer Service: Follows guidelines in accordance with YNHH department protocol.
  • Ensures a smooth patient experience by acknowledging and receiving patients, physicians, and visitors following YNHHS Standard of Professional Behaviors.
• Resource Management: Utilizes health system and department resources to support the patient experience.
  • Participates in committees, staff meetings, workgroups, and attends all in-service sessions to support team building and communication enhancements.
• Supports organizational and departmental goals by performing all functions in accordance with established policies and procedures.
• Performs other duties as assigned by Supervisor, including identifying and recommending opportunities to improve Patient Access activities.

Qualifications

Education

High school diploma or GED required. Associate degree preferred.

Experience

1 to 2 years of work experience in a customer service environment, preferably in a hospital or physician office with an emphasis on registration and scheduling.

Special Skills

Self-directed, well organized, and exhibiting excellent interpersonal and team-oriented skills with a strong ability to coordinate and schedule patient appointments. Basic computer skills and the ability to adapt to various programs/systems. Capable of balancing appropriate levels of intervention and partnering with clinical staff to ensure the highest quality of patient care.

YNHHS Requisition ID 163125