DGB Jr. Customer Service Specialist – US

DOLCE&GABBANA; Miami (FL); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Dolce&Gabbana Beauty is seeking a Jr. Customer Service Specialist to support daily order entry, fulfillment monitoring, and master data upkeep in the U.S. market.

You will collaborate with Marketing, Education, Merchandising, Commercial, Planning and Warehouse teams to ensure accurate records, on-time delivery, and exceptional service for luxury retailers and consumers alike, helping drive growth in the U.S. beauty business.

Formación

• Bachelor’s degree in Business Administration, Supply Chain, or related field.
• Experience with SAP or related systems.
• Experience in luxury and beauty industry is a plus.
• Familiarity with U.S. retail partners (Sephora, Ulta, Macy’s, etc.).
• Proficiency in Excel and Microsoft 365 applications.
• Fluent in English; Spanish and/or Italian a plus.
• Authorized to work in the United States.

Responsabilidades

• Process and manage customer orders with high accuracy and efficiency, including high-volume manual entry.
• Review and validate sales orders for completeness before processing.
• Monitor order status throughout fulfillment and maintain order logs.
• Evaluate shipping status and coordinate order release for on-time delivery.
• Identify risks or delays and escalate/resolve as needed.
• Provide timely and professional support to customers, addressing inquiries and resolving issues.
• Maintain customer master data with high accuracy; build relationships through communication.
• Collaborate with Marketing, Education, Merchandising, Commercial, Planning and Warehouse teams to ensure smooth operations.

Conocimientos

Excel proficiency

Microsoft 365

English fluency

Spanish/Italian language

Strong communication

Retail/luxury sector knowledge

Educación

Bachelor’s degree in Business Administration, Supply Chain, or related field

Herramientas

SAP

Descripción del empleo

Reporting to: Customer Service US Team Lead

Role Mission

We are seeking a detail-oriented, proactive, and highly organized Jr. Customer Service Specialist to support the daily operations of our Customer Service function in the U.S. market.

This role plays a key part in ensuring a seamless order-to-delivery process by managing order entry, monitoring fulfillment activities, maintaining accurate customer and order records, and providing exceptional support to both internal and external stakeholders. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving abilities, and is committed to delivering an outstanding customer experience while supporting the continued growth of the Dolce&Gabbana Beauty business.

Key Responsibilities

• Process and manage customer orders with a high level of accuracy and efficiency, including high-volume manual order entry.
• Review and validate sales orders to ensure completeness and accuracy prior to processing.
• Monitor order status throughout the fulfillment cycle and maintain accurate order logs.
• Evaluate shipping status and coordinate the release of orders to support on-time delivery commitments.
• Identify potential risks, delays, or operational issues and proactively escalated and resolve them when needed.

Customer Service & Account Support

• Provide timely and professional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Maintain customer master data and account information with a high degree of accuracy.
• Build strong working relationships with customers through consistent communication and effective problem-solving.

Cross-Functional Collaboration

• Partner closely with internal teams, including Marketing, Education, Merchandising, Commercial, Planning, and Warehouse Operations, to ensure smooth execution of business activities.
• Develop a solid understanding of warehouse operations and order flow processes to support efficient execution.
• Collaborate with internal stakeholders to ensure alignment and operational excellence across all customer service activities.

Operational Excellence & Compliance

• Maintain accurate documentation of customer interactions, transactions, communications, and issue resolution activities.
• Ensure adherence to departmental procedures, service standards, and company policies while remaining aligned with HQ guidelines.
• Support continuous improvement initiatives aimed at enhancing operational efficiency and customer satisfaction.
• Perform additional responsibilities as assigned to support business needs.

Brand Representation

• Maintain strong knowledge of the product portfolio to effectively support customers and internal teams.
• Represent Dolce&Gabbana Beauty with professionalism, enthusiasm, and a customer-centric mindset in all interactions.

Requirements & Skills

• Bachelor’s degree in Business Administration, Supply Chain, or a related field.
• Experience working with SAP and related systems.
• Experience within the luxury and beauty industry is a plus.
• Familiarity with key U.S. retail partners, including Sephora, Ulta Beauty, Macy’s, and other specialty retailers.
• Proficiency in Microsoft Excel and Microsoft 365 applications.
• Fluent in English; Spanish and/or Italian is a plus.
• Must be authorized to work in the United States.