Junior Customer Service & Order Fulfillment Specialist
DOLCE&GABBANA
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Job summary
Dolce&Gabbana Beauty in the United States seeks a detail‑oriented Jr. Customer Service Specialist to support order entry, monitor fulfillment, and maintain accurate customer and order records for the U.S. market.
The role requires proactive problem‑solving, strong communication, and collaboration with Marketing, Education, Merchandising, Planning, and Warehouse teams to ensure on‑time delivery and an exceptional customer experience while upholding HQ guidelines.
Qualifications
- Bachelor’s degree in Business Administration, Supply Chain, or related field.
- Experience with SAP and related systems.
- Experience in luxury/beauty industry is a plus.
- Familiarity with US retail partners (Sephora, Ulta Beauty, Macy’s, etc.).
- Proficiency in Microsoft Excel and Microsoft 365 applications.
- Fluent in English; Spanish and/or Italian is a plus.
- Must be authorized to work in the United States.
Responsibilities
- Process and manage customer orders with high accuracy and efficiency.
- Review and validate sales orders prior to processing.
- Monitor order status and maintain order logs.
- Coordinate shipment status and ensure on-time delivery.
- Collaborate with internal teams to ensure operational excellence.
Skills
Education
Tools
Job description
Dolce&Gabbana Beauty in the United States seeks a detail‑oriented Jr. Customer Service Specialist to support order entry, monitor fulfillment, and maintain accurate customer and order records for the U.S. market.
The role requires proactive problem‑solving, strong communication, and collaboration with Marketing, Education, Merchandising, Planning, and Warehouse teams to ensure on‑time delivery and an exceptional customer experience while upholding HQ guidelines.
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