DFW - Lot Attendant

LAZ Parking; Dallas (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

LAZ Parking is seeking a Lot Attendant to greet airport patrons at the Express Parking Lot and provide information and directions. You will coordinate with dispatchers and supervisors to ensure smooth service for the traveling public and assist with parking procedures, shuttle operations, and parking space management.

The role requires strong customer service skills, the ability to work independently, and professional communication with all levels of the organization.

Qualifications

• Strong customer service skills.
• Ability to work independently and multi-task.
• Proficient communication with diverse audiences.
• Ability to interpret policies and follow procedures.

Responsibilities

• Meet and greet airport patrons at Express Parking Lot and provide information.
• Coordinate service with dispatchers and supervisors.
• Maintain orderly shuttle queuing and assist with parking per procedures.
• Assist with timely bus rotation and safe driver clearing.
• Provide updates on service status to patrons and staff.
• Complete reports and maintain space counts and signage.

Skills

Customer service

Communication

Independence

Multi-tasking

Job description

The Spirit of the Position

The Lot Attendant creates a welcoming atmosphere for our customers and clients. This Lot Attendant will greet the public in a manner consistent with the LAZ Way, serving as a representative displaying honesty, integrity, accountability, teamwork, and demonstrating excellent communication skills.

Responsibilities

• Customer Service: Meet and greet airport patrons at Express Parking Lot, provide flight information, directions, and other airport services
• Communication: Liaise with dispatchers and supervisors to coordinate service for the traveling public
• Operational Support: Maintain orderly queuing of shuttle buses and facilitate parking according to SmartPark procedures
• Bus Rotation: Assist in timely bus rotation using organized customer parking techniques
• Driver Clearing: Ensure drivers are cleared only after all passengers have been picked up
• Information Updates: Keep patrons informed of service status and provide timely updates
• Reporting: Complete reports detailing the type of assistance provided
• Facility Maintenance: Maintain accurate space counts and keep parking rows organized
• Complete all required paperwork and reports accurately and efficiently.
• Be in correct LAZ uniform, on time, and ready to work when scheduled.
• Work with and without supervision and follow directions of supervisors when requests are made.
• Make sure the location is safe and take care of any potentially hazardous conditions
• Other related duties as assigned.

Experience

• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.

Skills

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands

• Standing and walking for long periods of time.
• Sweeping and changing signage when needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds

This Employer participates in E-Verify.