DFW - Lot Attendant

Tier1usa; Dallas (TX); On-site; USD 15,153 - 20,664; Full time

Job summary

LAZ Parking in Dallas is seeking a Lot Attendant to greet customers and represent the LAZ Way with honesty and integrity. This role emphasizes strong communication, safety, and efficient shuttle coordination at the Express Parking Lot.

You will assist patrons, provide directions, and work with dispatchers to ensure smooth operations. The position requires standing, walking, and the ability to handle busy, potentially high-pressure situations in a fast-paced environment.

Qualifications

• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.

Responsibilities

• Meet and greet airport patrons at Express Parking Lot, provide flight information, directions, and other airport services.
• Liaise with dispatchers and supervisors to coordinate service for the traveling public.
• Maintain orderly queuing of shuttle buses and facilitate parking according to SmartPark procedures.
• Assist in timely bus rotation using organized customer parking techniques.
• Ensure drivers are cleared only after all passengers have been picked up.
• Keep patrons informed of service status and provide timely updates.
• Complete reports detailing the type of assistance provided.
• Maintain accurate space counts and keep parking rows organized.
• Complete all required paperwork and reports accurately and efficiently.
• Be in correct LAZ uniform, on time, and ready to work when scheduled.
• Work with and without supervision and follow directions of supervisors when requests are made.
• Make sure the location is safe and take care of any potentially hazardous conditions
• Other related duties as assigned.

Skills

Customer service

Independence

Multi-tasking

Professional communication

Safety awareness

Job description

• Strong customer service skills and abilities
• Ability to work independently and multi-task
• Standing and walking for long periods of time

Description

The Spirit of the Position

TheLot Attendant creates a welcoming atmosphere for our customers and clients. This Lot Attendant will greet the public in a manner consistent with the LAZ Way, serving as a representative displaying honesty, integrity, accountability, teamwork, and demonstrating excellent communication skills.

Responsibilities

• Customer Service: Meet and greet airport patrons at Express Parking Lot, provide flight information, directions, and other airport services
• Communication: Liaise with dispatchers and supervisors to coordinate service for the traveling public
• Operational Support: Maintain orderly queuing of shuttle buses and facilitate parking according to SmartPark procedures
• Bus Rotation: Assist in timely bus rotation using organized customer parking techniques
• Driver Clearing: Ensure drivers are cleared only after all passengers have been picked up
• Information Updates: Keep patrons informed of service status and provide timely updates
• Reporting: Complete reports detailing the type of assistance provided
• Facility Maintenance: Maintain accurate space counts and keep parking rows organized
• Complete all required paperwork and reports accurately and efficiently.
• Be in correct LAZ uniform, on time, and ready to work when scheduled.
• Work with and without supervision and follow directions of supervisors when requests are made.
• Make sure the location is safe and take care of any potentially hazardous conditions
• Other related duties as assigned.

Experience

• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.

Skills

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands

• Standing and walking for long periods of time.
• Sweeping and changing signage when needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status

Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds

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This Employer participates in E-Verify.