Dex Platform Engineer – End-User Experience & Automation

OhioX; Columbus, Northern (OH, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Nationwide’s Technology team is seeking a Consultant Technology Engineer to advance the Dex platform across endpoints, observability, automation, and data analytics. You will translate user experiences into measurable technical improvements and partner with IT groups to reduce incidents.

You will drive telemetry, dashboards, and scoring to identify friction, while ensuring governance and secure data handling across Windows/macOS environments. Hybrid in Columbus, OH.

Qualifications

• Experience with Dex platforms and endpoint engineering to improve user experiences.
• Ability to integrate telemetry data across ITSM tools and platforms.

Responsibilities

• Lead measurement of whether technology is working for users across devices and apps.
• Partner with IT Service Desk and PC Engineering to align priorities and reduce incidents.
• Provide strategic direction for the Dex platform and capabilities.
• Describe Dex platform capabilities to leadership and cross-organizational peers.
• Dex platform engineering, configuration, integration, and administration.
• Monitor device health, application performance, login times, and user friction indicators.
• Develop automation and self-healing scripts for common issues.
• Combine telemetry with user feedback to improve experiences.
• Connect Dex with ServiceNow to enrich incidents and automate resolution.
• Measure impact of OS/app changes on user experience.
• Translate recurring user pain points into technical improvements.

Skills

DEX Platforms

Endpoint Engineering

Scripting

Telemetry & Data Integration

ITSM integration

Tools

Nexthink

ControlUp

Lakeside SysTrack

Teamviewer

WXP

Microsoft Intune analytics

Job description

Nationwide’s Technology team is seeking a Consultant Technology Engineer to advance the Dex platform across endpoints, observability, automation, and data analytics. You will translate user experiences into measurable technical improvements and partner with IT groups to reduce incidents.

You will drive telemetry, dashboards, and scoring to identify friction, while ensuring governance and secure data handling across Windows/macOS environments. Hybrid in Columbus, OH.