DEX Engineer: Endpoint Performance & Automation

CDW; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

CDW is seeking a Digital Employee Experience Engineer to identify, analyze, and resolve endpoint performance issues at scale. The role focuses on outcome-based service improvement using observability, automation, and proactive remediation to raise DEX scores.

You will analyze data across endpoints and networks, design monitoring and health scoring, and lead remediation efforts with engineering teams. This position offers a contract through 2026 with potential conversion to FTE.

Qualifications

• Experience with Digital Employee Experience (DEX) platforms and endpoint performance troubleshooting.
• Ability to design and implement monitoring, health scoring and observability solutions.
• Automation and remediation solution development and deployment.

Responsibilities

• Analyze DEX platform data to identify trends impacting employee tech experience.
• Investigate endpoint, application, network, and infrastructure issues affecting performance.
• Design and implement monitoring, alerting and observability solutions.
• Build automation and remediation workflows to reduce recurring issues.
• Lead root cause analysis with engineering for long-term solutions.
• Prioritize work using employee experience metrics and business impact.
• Measure improvement outcomes and drive reliability initiatives.
• Contribute to AI-enabled workflows, API integrations and orchestration.
• Mentor junior engineers and support cross-functional improvement.

Skills

DEX platforms

Endpoint management

Automation and remediation

Observability

Troubleshooting

Root cause analysis

Education

Bachelor's degree

Tools

Lakeside SysTrack

Nexthink Infinity

ServiceNow DEX

Job description

CDW is seeking a Digital Employee Experience Engineer to identify, analyze, and resolve endpoint performance issues at scale. The role focuses on outcome-based service improvement using observability, automation, and proactive remediation to raise DEX scores.

You will analyze data across endpoints and networks, design monitoring and health scoring, and lead remediation efforts with engineering teams. This position offers a contract through 2026 with potential conversion to FTE.