DevOps Engineer

Zoom; United States; Hybrid; USD 99,000 - 229,000; Full time

Job summary

Zoom is seeking a DevOps Engineer to maintain, scale, and automate our SaaS platforms operating in distributed, large-scale environments. The role emphasizes observability, reliability, and performance to ensure service availability for customers.

You will lead incident responses, drive improvements across deployment tooling, and partner with engineering teams to deliver resilient infrastructure globally.

Qualifications

• 6–10 years of experience in DevOps or SRE for SaaS production systems.
• Design highly available systems with uptime targets up to 99.999%.
• Experience implementing disaster recovery across multiple regions.
• Proven ability to manage distributed production environments serving customers.
• Strong incident response skills with thorough root cause analysis.

Responsibilities

• Operate, scale, and improve SaaS production platforms across distributed environments.
• Design and implement solutions to ensure 99.999% availability.
• Develop and maintain disaster recovery strategies across regional data centers.
• Create automation, tools, and scripts to improve deployment efficiency.
• Implement and improve monitoring, alerting, and observability for proactive issue detection.
• Own performance, availability, and scalability of customer-facing services.
• Analyze performance data to identify bottlenecks and optimization opportunities.
• Lead incident response, perform root cause analysis, and implement lasting remediation.

Skills

DevOps

SRE

Incident management

Disaster recovery

Distributed systems

Monitoring & observability

Job description

DevOps Engineer

What you can expect

We seek a DevOps Engineer to maintain, scale, and enhance reliable SaaS platforms operating in distributed, large-scale environments. This role emphasizes operational excellence, automation, observability, and performance to ensure service availability and scalability. Responsibilities include managing initiatives from start to finish, leading critical incident responses, and collaborating with engineering teams to implement lasting improvements benefiting customers directly.

About the Team

With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.

Responsibilities

• Operating, scaling, and continuously improving software-as-a-service production platforms across distributed environments.
• Designing and implementing uninterrupted solutions to ensure continuous operation for services with an availability target of 99.999%.
• Developing and maintaining disaster recovery strategies across data centers located in various regions.
• Developing and maintaining automation, tools, and scripts to enhance deployment efficiency while minimizing manual tasks and improving overall operational workflows.
• Implementing and improving monitoring, alerting, and observability ensures proactive identification and prevention of potential issues.
• Owning system performance, availability, and scalability for services that directly engage with customers.
• Analyzing system behavior and performance data to pinpoint bottlenecks and uncover optimization opportunities.
• Leading incident response efforts, performing root cause analysis, and implementing lasting remediation measures to address identified issues effectively.

What we’re looking for

• 6–10 years of experience supporting and operating SaaS production systems in DevOps or SRE roles
• Design systems that are highly available and meet uptime targets as high as 99.999%.
• Demonstrate expertise in designing and implementing disaster recovery strategies across multiple regions.
• Demonstrate expertise managing distributed systems within production environments that directly serve customers.
• Demonstrate expertise in handling incidents, managing on-call operations, and conducting thorough root cause analysis to address and resolve issues effectively.

Salary Range or On Target Earnings:

Minimum: $98,900.00

Maximum: $228,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar.

Anticipated Position Close Date

09/25/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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