DevOps Engineer

Zoom Video Communications; Northern (KY); Hybrid; USD 99,000 - 229,000; Full time

Job summary

Zoom Video Communications seeks a DevOps Engineer to maintain, scale, and enhance reliable SaaS platforms in distributed, large-scale environments. The role emphasizes operational excellence, automation, observability, and performance to ensure service availability and scalability.

Within a collaborative engineering organization across multiple regions, you will design high-availability systems, implement disaster recovery, automate deployments, and lead incident response to prevent outages.

Qualifications

• 6–10 years of experience supporting and operating SaaS production systems in DevOps or SRE roles.
• Design systems that are highly available and meet uptime targets as high as 99.999%.
• Demonstrate expertise in designing and implementing disaster recovery strategies across multiple regions.
• Demonstrate expertise managing distributed systems within production environments that directly serve customers.
• Demonstrate expertise in handling incidents, managing on-call operations, and conducting thorough root cause analysis to address and resolve issues effectively.

Responsibilities

• Operating, scaling, and continuously improving software-as-a-service production platforms across distributed environments.
• Designing and implementing uninterrupted solutions to ensure continuous operation for services with an availability target of 99.999%.
• Developing and maintaining disaster recovery strategies across data centers located in various regions.
• Developing and maintaining automation, tools, and scripts to enhance deployment efficiency while minimizing manual tasks and improving overall operational workflows.
• Implementing and improving monitoring, alerting, and observability ensures proactive identification and prevention of potential issues.
• Owning system performance, availability, and scalability for services that directly engage with customers.
• Analyzing system behavior and performance data to pinpoint bottlenecks and uncover optimization opportunities.
• Leading incident response efforts, performing root cause analysis, and implementing lasting remediation measures to address identified issues effectively.

Skills

DevOps

SRE

Cloud

Distributed systems

Incident response

Disaster recovery

Job description

DevOps Engineer

What you can expect We seek a DevOps Engineer to maintain, scale, and enhance reliable SaaS platforms operating in distributed, large-scale environments. This role emphasizes operational excellence, automation, observability, and performance to ensure service availability and scalability.

About the Team

With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.

Responsibilities

• Operating, scaling, and continuously improving software-as-a-service production platforms across distributed environments.
• Designing and implementing uninterrupted solutions to ensure continuous operation for services with an availability target of 99.999%.
• Developing and maintaining disaster recovery strategies across data centers located in various regions.
• Developing and maintaining automation, tools, and scripts to enhance deployment efficiency while minimizing manual tasks and improving overall operational workflows.
• Implementing and improving monitoring, alerting, and observability ensures proactive identification and prevention of potential issues.
• Owning system performance, availability, and scalability for services that directly engage with customers.
• Analyzing system behavior and performance data to pinpoint bottlenecks and uncover optimization opportunities.
• Leading incident response efforts, performing root cause analysis, and implementing lasting remediation measures to address identified issues effectively.

What we’re looking for

• 6–10 years of experience supporting and operating SaaS production systems in DevOps or SRE roles
• Design systems that are highly available and meet uptime targets as high as 99.999%.
• Demonstrate expertise in designing and implementing disaster recovery strategies across multiple regions.
• Demonstrate expertise managing distributed systems within production environments that directly serve customers.
• Demonstrate expertise in handling incidents, managing on-call operations, and conducting thorough root cause analysis to address and resolve issues effectively.

Salary Range or On Target Earnings

Minimum: $98,900.00 Maximum: $228,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

We offer a window of at least 5 days for you to apply because we believe in giving you every opportunity.

Below is the potential closing date, just in case you want to mark it on your calendar.

Anticipated Position Close Date: 09/25/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

#LI-Remote

More About Zoom

Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.