Device Support Technician II

Sutter Health Plan; Castro Valley (CA); On-site; Full time

Job summary

Join a leading health organization as a Support Technician, where you will resolve issues related to technological equipment and mobile devices. This entry-level position offers a full-time schedule with comprehensive benefits. Ideal for those with a background in IT and customer service skills.

Qualifications

• 1 year recent relevant experience.
• Equivalent experience accepted in lieu of degree.

Responsibilities

• Provides problem resolution and analysis for technological equipment.
• Assists in development of computer and mobile device systems standards.
• Provides technical training and knowledge transfer.

Skills

Advanced knowledge on Microsoft and Macintosh operating systems

Advanced knowledge of active directory

Advanced knowledge of network topology

Customer service skills

Time management

Problem identification

Education

Associate's in Computer Science

Job description

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Organization

SHSO-Sutter Health System Office-Bay

Position Overview

Provides problem resolution, analysis, specifications, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user equipment. Assists in the development of computer and mobile devices systems standards that are: secure, robust, cost-effective, and meet the functional needs of Sutter Health. Provides support in the maintenance of asset control and adherence to departmental and system policy directives while maintaining the highest level of data security. Provides technical training and knowledge transfer to department personnel and colleagues.

Education

Job Description:

Equivalent experience will be accepted in lieu of the required degree or diploma.

• Associate's in Computer Science, Information Technology, or related field
  
  

Typical Experience

• 1 year recent relevant experience.
  
  

Skills And Knowledge

• Advanced knowledge on Microsoft and Macintosh operating systems.
• Advanced knowledge of active directory and associate file systems.
• Advanced knowledge of network topology.
• Advanced knowledge of quality control methods, understanding of problem identification, and resolution analysis.
• Technical knowledge of installing, upgrading, and maintaining end user devices in a large corporate environment and basic network administration.
• Proficient in Microsoft and Macintosh system administration tools.
• Customer service skills from per diem employees to key stake holders while maintaining sensitivity to operations in a health care environment.
• Adept in time management within provided guidelines.
• Ability to analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors, including the ability to validate and submit knowledge base updates and additions.
  
  

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Monday - Friday

Weekend Requirements

None

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $38.25 to $57.38 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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