Support Technician

Teceze; Lexington (KY); On-site; USD 56,000 - 100,000; Full time

Job summary

Teceze in Lexington, KY seeks a contract IT support specialist to deploy, install, configure and validate healthcare IT devices during a go-live period. You will provide hands-on deskside and field support for workstations, printers, scanners, WOWs, and related peripherals, and resolve issues quickly with project teams and end users in a clinical environment.

This role offers initial one-month contract with pay via 1099 and requires prior Epic go-live experience and familiarity with post-go-live

Qualifications

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience preferred.
• Epic go-live or clinical application deployment experience a plus.
• Hypercare/post‑go‑live support experience a plus.

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands‑on IT support during the Epic go‑live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post‑deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer‑focused approach in a healthcare environment.

Skills

Desktop support

Printer troubleshooting

Workstation configuration

Networking basics

Healthcare IT

Epic go-live

Hypercare support

Tools

Epic deployment tools

Job description

Pay rate: Month on 1099

Contract: Initially 1 Month

Employment Type: Contract

Location: Lexington, KY

Responsibilities:

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands‑on IT support during the Epic go‑live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post‑deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer‑focused approach in a healthcare environment.

Required / Preferred Experience

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go‑live or clinical application deployment experience is a plus.
• Experience providing hypercare/post‑go‑live support is a plus