Device Administrator-Durham

nc; United States; Hybrid; USD 85,000 - 110,000; Full time

Job summary

NCSSM in North Carolina is seeking an IT Client Support Professional, Specialist (NS) to oversee endpoint devices, manage procurement of Windows and Apple hardware, imaging, and asset inventory across Durham and Morganton campuses and online programs.

The role provides Tier 1–3 escalation support, administers enterprise applications, and includes project work and cross‑divisional collaboration, with a flexible hybrid schedule including 1 day remote.

Qualifications

• This position has a flexible/hybrid 1-day remote option.

Responsibilities

• Overseeing endpoint devices (computers, mobile devices, peripherals) and assisting with procurement of Windows and Apple hardware.
• Imaging, deploying, managing, maintaining, and optimizing devices using imaging tools like MDT and device management tools such as NinjaOne and Jamf Pro.
• Serve as Tier 1–3 escalation for end-user support and maintain and administer enterprise-wide applications and systems.
• Engage in project management, committee participation, and cross-divisional collaboration to support technology needs.

Job description

Agency

North Carolina School of Science , Math

Division

Chancellor's Office

Job Classification Title

IT Client Support Prof, Specialist (NS)

Position Number

60087914

Grade

FLATRATE

About Us

North Carolina School of Science and Mathematics (NCSSM) a constituent of the University of North Carolina System, is a world-class public high school with statewide reach empowering academically talented students from every corner of the state to design their own future. We offer our Residential high school program in Durham and Morganton for juniors and seniors, our Online supplementary honours program, and individual virtual daytime Connect courses in partnership with local high schools, all tuition free. Our wide array of summer offerings for rising fifth- through 12th-graders includes free opportunities for in-state students alongside paid options for students from anywhere in the world. Specializing in science, technology, engineering, and math and embracing the fine arts and humanities, NCSSM has become the model for 18 such specialized schools around the globe since its founding in 1980. For more information visit ncssm.edu .

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran or national guard.

If you are an individual with disabilities requiring accommodations in the application and interview process, please contact us at [e-mail] .

Description of Work

CLOSING DATE: Wednesday, September 23, 2026
This position will close at 11:59 p.m. the night before the end date listed.

POSITION TYPE: Permanent, 12-month, EHRA Exempt Professional Staff (EPS), FLSA Exempt, 1.0 FTE

NCSSM and ITS foster an environment of collaboration across departments and divisions and support community-engaged service and research.

Description of Duties:

This position has a flexible/hybrid 1-day remote option.

This position is responsible for overseeing the organization's endpoint devices, including computers, mobile devices, and peripherals. Responsibilities include making recommendations for and assisting with the procurement of computing devices, including both Windows-based and Apple devices, as well as managing assets, maintaining inventory, and coordinating surplus processes. The position ensures that devices are properly imaged, deployed, managed, maintained, and optimized to meet the needs of the organization and its users, utilizing imaging solutions such as Microsoft Deployment Toolkit and device management tools such as NinjaOne and Jamf Pro.

This position also serves as a Tier 1, Tier 2, and Tier 3 escalation point for end-user support, focusing on advanced problem-solving, complex issue resolution, and thorough documentation. Additionally, the position maintains and administers various enterprise-wide applications and systems. The role also includes project management, committee participation, and cross-divisional collaboration to support organizational technology needs.

Systems Administration & Endpoint Architecture:

• Hardware Evaluation & Procurement Architecture: Formulate technical standards, evaluate emerging hardware solutions, and lead the regular procurement recommendations for enterprise computing devices and peripherals (Windows and Apple) across both physical campuses (Durham and Morganton) and online programs.
• UEM & Systems Architecture: Architect, configure, and maintain Unified Endpoint Management (UEM) platforms (e.g., Jamf Pro and NinjaOne) to manage, patch, and secure enterprise endpoints across all campuses and distance-learning programs.
• Automated Provisioning & Imaging: Develop customized hardware images, automated provisioning workflows, and OS deployment scripts to maintain fleet health, security compliance, and standardized configurations across all institutionally-owned equipment.
• Systems Analysis & Escalated Support: Serve as the Tier 2 and Tier 3 escalation authority for enterprise hardware, software, operating systems, and identity management (handling institutional and BYOD environments); analyze Help Desk trends to identify recurring system failures and engineer network-wide technical solutions.
• Identity & Onboarding Workflows: Administer technical IT onboarding workflows for new NCSSM-Durham staff, automating account provisioning, access controls, and system integration.
• Technical Architecture Documentation: Design and author technical documentation, enterprise standard operating procedures (SOPs), system administration guides, and technical knowledge base resources for the broader community.
• Multi-Campus Infrastructure Support: Deliver specialized engineering and technical support on-site for the Durham campus and remotely for the Morganton campus.

Enterprise Applications & Operational Support:

• Enterprise Application Administration: Administer, troublesh