Device Administrator-Durham

State of North Carolina - North Carolina School of Science & Mathematics; North Carolina; Hybrid; USD 72,000 - 77,000; Full time

Benefits offered by this job

Vacation leave

Sick leave

Holidays

Job summary

NCSSM in North Carolina seeks an IT Client Support Professional, Specialist (NS) to oversee endpoint devices, imaging, provisioning and asset management across Durham, Morganton, and online programs. The role includes Tier 1–3 end-user support, enterprise app administration, and cross-department collaboration.

The position offers a hybrid schedule with a 12-month EHRA exempt track, a salary range of $71,665 to $76,768, and comprehensive benefits.

Qualifications

• Graduation from a two-year technical college or from a four year college or university and 4 years in a technology field related to the position.
• Related information technology experience may be substituted year-for-year for the required education.

Responsibilities

• Oversee the organization’s endpoint devices, including computers, mobile devices, and peripherals.
• Assist with procurement of computing devices (Windows and Apple) and manage assets and inventory.
• Serve as a Tier 1–3 escalation point for end-user support and document resolutions.
• Administer core enterprise applications and systems across campuses and online programs.

Education

Two-year technical college

Four-year college or university

Job description

Agency North Carolina School of Science , Math Division Chancellor's Office Job Classification Title IT Client Support Prof, Specialist (NS) Position Number 60087914 Grade FLATRATE

About Us

North Carolina School of Science and Mathematics (NCSSM) a constituent of the University of North Carolina System, is a world-class public high school with statewide reach empowering academically talented students from every corner of the state to design their own future. We offer our Residential high school program in Durham and Morganton for juniors and seniors, our Online supplementary honors program, and individual virtual daytime Connect courses in partnership with local high schools, all tuition free. Our wide array of summer offerings for rising fifth- through 12th-graders includes free opportunities for in-state students alongside paid options for students from anywhere in the world. Specializing in science, technology, engineering, and math and embracing the fine arts and humanities, NCSSM has become the model for 18 such specialized schools around the globe since its founding in 1980. For more information visit ncssm.edu.

Description of Work

CLOSING DATE: Wednesday, September 23, 2026 **This position will close at 11:59 p.m. the night before the end date listed. POSITION TYPE: Permanent, 12-month, EHRA Exempt Professional Staff (EPS), FLSA Exempt, 1.0 FTE NCSSM and ITS foster an environment of collaboration across departments and divisions and support community-engaged service and research.

Description of Duties

This position has a flexible/hybrid 1-day remote option. This position is responsible for overseeing the organization’s endpoint devices, including computers, mobile devices, and peripherals. Responsibilities include making recommendations for and assisting with the procurement of computing devices, including both Windows-based and Apple devices, as well as managing assets, maintaining inventory, and coordinating surplus processes. The position ensures that devices are properly imaged, deployed, managed, maintained, and optimized to meet the needs of the organization and its users, utilizing imaging solutions such as Microsoft Deployment Toolkit and device management tools such as NinjaOne and Jamf Pro. This position also serves as a Tier 1, Tier 2, and Tier 3 escalation point for end-user support, focusing on advanced problem-solving, complex issue resolution, and thorough documentation. Additionally, the position maintains and administers various enterprise-wide applications and systems. The role also includes project management, committee participation, and cross-divisional collaboration to support organizational technology needs.

Systems Administration & Endpoint Architecture:

• Hardware Evaluation & Procurement Architecture: Formulate technical standards, evaluate emerging hardware solutions, and lead the regular procurement recommendations for enterprise computing devices and peripherals (Windows and Apple) across both physical campuses (Durham and Morganton) and online programs.
• UEM & Systems Architecture: Architect, configure, and maintain Unified Endpoint Management (UEM) platforms (e.g., Jamf Pro and NinjaOne) to manage, patch, and secure enterprise endpoints across all campuses and distance-learning programs.
• Automated Provisioning & Imaging: Develop customized hardware images, automated provisioning workflows, and OS deployment scripts to maintain fleet health, security compliance, and standardized configurations across all institutionally-owned equipment.
• Systems Analysis & Escalated Support: Serve as the Tier 2 and Tier 3 escalation authority for enterprise hardware, software, operating systems, and identity management (handling institutional and BYOD environments); analyze Help Desk trends to identify recurring system failures and engineer network-wide technical solutions.
• Identity & Onboarding Workflows: Administer technical IT onboarding workflows for new NCSSM-Durham staff, automating account provisioning, access controls, and system integration.
• Technical Architecture Documentation: Design and author technical documentation, enterprise standard operating procedures (SOPs), system administration guides, and technical knowledge base resources for the broader community.
• Multi-Campus Infrastructure Support: Deliver specialized engineering and technical support on-site for the Durham campus and remotely for the Morganton campus.

Enterprise Applications & Operational Support:

• Enterprise Application Administration: Administer, troubleshoot, and maintain core enterprise application platforms spanning both physical campuses, including Google Workspace, SIS (Blackbaud), Microsoft 365 / Active Directory, Linux servers, VoIP (Dialpad), videoconferencing platforms (Zoom and Google Meet), PaperCut print management, and Unified Endpoint Management (UEM) platforms.
• System Maintenance & Backup Verification: Perform routine maintenance, execute software updates, and ensure quality and timely data backups across administrative applications and platform databases.
• Classroom & AV Systems Infrastructure: Assist with the implementation, routine updates, back-up verification, and technical support for classroom technology, in-room AV infrastructure, and hardware systems on the Durham campus.

Technical Project Management & Cross-Divisional Collaboration:

• Technical Requirements Gathering: Consult directly with institutional departments and cross-divisional staff to analyze technical needs, gather operational requirements, and scope IT projects.
• Operational Lifecycle Management: Manage device and application operational lifecycles by evaluating hardware/software demands, assessing capacity requirements, and validating procurement requests for computing devices and peripherals.
• Implementation & Root-Cause Engineering: Lead the technical execution of system modifications and infrastructure solutions derived from ticketing metrics and systems analysis.
• Vendor & Asset Resource Liaison: Serve as the technical liaison with external hardware/software vendors, evaluating technical specifications, managing site operational asset resources, and negotiating technical support requirements.
• Cross-Functional System Collaboration: Collaborate with cross-functional IT teams (infrastructure, security, application services) to align endpoint configurations with enterprise-wide security and networking protocols.

Operational Help Desk & Inventory Oversight:

• Tier 1 Intake & Help Desk Coverage: Provide secondary, shared in-person presence at the Help Desk to perform initial triage, basic user support, and ticket intake.
• Service Request Triage & Logging: Diagnose and resolve frontline service requests, accurately logging issues within the enterprise ticketing system to generate trend data for higher-level systems analysis.
• Asset Lifecycle Tracking & Surplus: Oversee day-to-day physical asset tracking, maintain equipment logs, and execute routine surplus processing in compliance with institutional and state policies.

Knowledge, Skills and Abilities / Management Preferences

Advanced administration experience with Unified Endpoint Management (UEM) platforms (e.g., Jamf Pro for macOS/iOS and NinjaOne for Windows) and deployment of enterprise-wide hardware images. Strong analytical, diagnostic, and troubleshooting skills, with the ability to serve as a Tier 2 and Tier 3 escalation point for complex technical problems. Proven ability to manage IT device lifecycles, including hardware evaluation, procurement recommendations, inventory tracking, and surplus processes across multiple campuses. Knowledge of device security standards, compliance practices, whole disk encryption, endpoint protection, and software patching. Experience working in an academic or institutional environment with cross-functional IT teams and providing customer-focused support to end users.

HIRING SALARY RANGE

$71,665 - $76,768 Hiring salary will be determined based on education, experience, equity, budget, and market considerations.

Benefits

• Generous vacation and sick leave
• 12 annual holidays
• Paid parental, family medical, and community service leave
• Flexible work schedules where applicable
• Access to the State Health Plan
• Multiple retirement options (including TSERS and ORP)
• Supplemental retirement savings plans
• Tuition waiver benefits across the UNC System
• Free access to on-site facilities like a gym, library, and cafeteria
• Life insurance
• Disability coverage
• Flexible spending accounts
• Membership eligibility with the State Employees Credit Union

Supplemental and Contact Information

All required Competencies, Work History, and Credentials must appear on the application in the Education and Work Experience sections of the application to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the State Application form in its entirety. “See Attached Resume or an Embedded Text Resume” will be considered incomplete and will not be processed. Degrees must be received from appropriately accredited institutions. Final candidates are subject to criminal and sex offender background checks. Some vacancies also require a motor vehicle check. If the highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. NCSSM participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Minimum Education and Experience

Graduation from a two-year technical college or from a four year college or university and 4 years in a technology field related to the position’s role. Related information technology experience may be substituted year-for-year for the required education. Preferred: Bachelor’s degree in a technology or related field and 4 or more years of experience in a field related to the position’s role.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter

Tracy Lynn FullgrafEmail: [e-mail] Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources’ website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

State Application Resources / Frequently Asked Questions

All job postings close at 11:59pm the night before the End Date on the posting. If you have questions, please email [e-mail]. If you are already a state employee, please search for jobs by clicking here.