Developmental Services Supervisor Of Case Management (40 Hour)

State of Connecticut - DDS South Region; Norwich (CT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Excellent state benefits

Professional growth opportunities

Healthy work-life balance

Job summary

The State of Connecticut Department of Developmental Services (DDS) South Region is seeking a Developmental Services Supervisor of Case Management to supervise 10 DS Case Managers and oversee a caseload of over 400 individuals in the community. The position emphasizes leadership, coordination of services across waivers, collaboration with families and providers, and ensuring quality supports in a fast-paced public agency.

Location is Norwich, CT; full-time, 8:00 a.m.

Qualifications

• Bachelor's degree with 3 years of professional case management experience or Master's degree with 2 years of professional case management experience.
• Degree must meet eligibility criteria for QIDP per federal guidelines and field requirements.

Responsibilities

• Schedules, assigns, oversees and reviews the work of staff in the DDS South Region.
• Provides staff training and assistance; conducts performance evaluations.
• Manages priorities and unit operations; develops policies and procedures.
• Represents the unit with external partners and coordinates with other agencies.
• Monitors quality controls and compliance for individuals served under waivers.

Skills

Supervisory ability

Oral and written communication

Interpersonal skills

Caseload management

Coordination with stakeholders

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office Suite

IP-6

Job description

Introduction

Are you passionate about making a meaningful impact in the lives of individuals with Intellectual & Developmental Disabilities (ID/DD) and their families? Are you adept at fostering collaboration among various stakeholders to ensure tailored support services? If so, we’re seeking a dynamic Developmental Services Supervisor of Case Management with a proven track record in managing caseloads, navigating complex service systems, and providing leadership in a fast-paced agency environment. The State of Connecticut, Department of Developmental Services (DDS)‑ South Region - has one (1) full-time 1st shift job opportunity for Developmental Services Supervisor Of Case Management, located in Private Administrative Services, Norwich, CT.

Position Highlights

• LOCATION: Norwich, CT
• SCHEDULE: Full-time (80 hours/biweekly) 8:00 a.m. – 4:30 p.m. Work schedule flexibility is required in order to meet the demands of the job. Consistent travel between DDS locations on site and across the state that may need to be done at short notice.
• NOTE: This position is open to current DDS employees only. Please see selection plan for additional details.
• Supervises 10 DS Case Managers
• Caseload: Over 400 individuals living in their communities need support behaviorally, residentially, medically, and with assistive technology.
• Caseload Composition: Individuals on Comprehensive and IFS waivers

What We Can Offer You

• As a current State employee you will receive the same excellent benefits you are accustom to.
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

In this Role, Discover the Opportunity To

• Engage in a rewarding career
• Make a difference in the public sector
• Work together in a collaborative team environment

Our Mission

The mission of DDS is to partner with the individuals we support and their families, to support lifelong planning and to join with others to create and promote meaningful opportunities for individuals to fully participate as valued members of their communities.

Start With Us, Stay With Us, Grow With Us

We hope you take this opportunity to join our team and continue serving your state!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

Questions? We’re here to help: If you have additional questions about the recruitment process, reach out to at [e-mail].

If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Edward Magnano, EEO Manager at [phone] or ([e-mail])

Purpose of Job Class (Nature of Work)

In the Departments of Developmental Services and Social Services this class is accountable for supervising Developmental Services Case Managers or Social Workers in a region or training school.

Examples of Duties

• Schedules, assigns, oversees and reviews the work of staff;
• Provides staff training and assistance;
• Conducts performance evaluations;
• Determines priorities and plans unit work;
• Establishes and maintains unit procedures;
• Develops or makes recommendations on development of policies and standards;
• Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
• Prepares reports and correspondence;
• Secures information concerning latest developments and trends in intellectual disabilities and updates Case Managers accordingly;
• Explains departmental programs, policies and procedures to workers, individuals and the public;
• Consults with or advises staff to consult with psychological and multi-disciplinary personnel as appropriate;
• Observes planning support team meetings to insure compliance with DDS policies and utilization of good team process skills;
• Makes assessments of existing resources serving individuals;
• Monitors individual centered and waiver driven quality controls and addresses concerns accordingly;
• Assists in administration of individual participation in federal reimbursement programs;
• May represent facility in any legal proceedings involving individuals;
• Performs related duties as required.

Knowledge, Skill and Ability

• Considerable knowledge of
• relevant agency policies and procedures;
• relevant state and federal laws, statutes and regulations;
• intellectual disability case management practices;
• social problems resulting from an intellectual disability and methods for dealing with those problems;
• inter-disciplinary approach to program planning;
• Knowledge of
• public and private resources for individuals with an intellectual disability;
• relationships between facilities for individuals with an intellectual disability, community agencies, courts and health facilities;
• Considerable
• interpersonal skills;
• oral and written communication skills;
• Ability to utilize computerized software;
• Supervisory ability.

Minimum Qualifications - General Experience

• A Bachelor's degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional as set forth in federal regulations and interpretive guidelines and three (3) years of professional experience providing case management or casework services to an assigned caseload of individuals.
• OR
• A Master's degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional as set forth in federal regulations and interpretive guidelines and two (2) years of professional experience providing case management or casework services to an assigned caseload of individuals.
• NOTE: A degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) is a degree in the field of human services, healthcare or education including but not limited to: nursing, psychology, rehabilitation counseling, special education or sociology.

Minimum Qualifications - Special Experience

• One (1) year of the General Experience must have been providing case management or casework services to individuals with an intellectual disability.
• NOTE: For state employees this experience is interpreted at the level of a Developmental Services Case Manager.

Preferred Qualifications

• Experience managing caseloads that focus in supporting individuals, families and guardians of adults with Intellectual & Developmental Disabilities (ID/DD) to work collaboratively to plan and navigate services and support tailored to the individual’s needs.
• Experience working with individuals and families, as well as other community stakeholders (i.e. School districts, parent groups, private providers, etc.).
• Experience working with multiple day and licensed and non-licensed residential settings.
• Experience working in a supervisory capacity.
• Experience training staff on current policies and procedures.
• Experience with Microsoft Office Products, computer software, handling of databases and individualized electronic budgets (IP-6).
• Experience running reports, reviewing, analyzing, and applying outcomes for staff performance appraisals.
• Experience providing support and services available to adults with Intellectual & Developmental Disabilities (ID/DD), both within and outside of the Department of Developmental Services.
• Experience working in crisis situations.
• Experience and the ability to effectively communicate and work cooperatively with various departments such as Probate and Judicial Courts, Department of Social services, Department of Children and Families and the Abuse Investigation Division.
• Experience analyzing, interpreting, and processing Medicaid Waiver requirements, DDS Home & Community Based Services (HCBS) Waivers, and accessing benefits through the Department of Social Services.
• Experience reading and interpreting Abuse and Neglect reporting policies and procedures.
• Experience working in independent and collaborative environments.

Special Requirements

• Must be eligible for certification as a Qualified Intellectual Disabilities Professional as required by federal regulations.
• Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
• Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Acknowledgement

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.