Developmental Services Supervisor Of Case Management

State of Connecticut - DDS South Region; Norwich (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

State of Connecticut - DDS South Region in Norwich seeks a Developmental Services Supervisor of Case Management to lead a team of DS Case Managers, overseeing a caseload of over 300 individuals and coordinating across DDS waivers. The role emphasizes collaboration with families, providers, and other agencies to ensure tailored supports within a fast-paced public service environment.

This full-time, 8:00 a.m. – 4:30 p.m.

Qualifications

• Bachelor's or Master’s degree meeting QIDP eligibility per federal guidelines.
• Three years of professional case management experience.
• One year in a supervisory or lead role is preferred.

Responsibilities

• Schedules, assigns, oversees and reviews staff work.
• Provides staff training and assistance.
• Conducts performance evaluations and sets priorities.

Skills

Supervisory ability

Interpersonal skills

Oral and written communication

Microsoft Office

Education

Bachelor's degree meeting QIDP criteria

Master's degree meeting QIDP criteria

Tools

IP-6

Microsoft Office

Job description

Introduction

Are you passionate about making a meaningful impact in the lives of individuals with Intellectual & Developmental Disabilities (ID/DD) and their families? Are you adept at fostering collaboration among various stakeholders to ensure tailored support services? If so, we're seeking a dynamic Developmental Services Supervisor of Case Management with a proven track record in managing caseloads, navigating complex service systems, and providing leadership in a fast-paced agency environment.

The State of Connecticut, Department of Developmental Services (DDS) - South Region -�has one (1) full-time 1st shift job opportunities for�Developmental Services Supervisor Of Case Management, located in the Individual, Family, and Self-Determination Division based in Norwich, CT.

POSITION HIGHLIGHTS

• LOCATION: Norwich, CT
• SCHEDULE: Full-time (80 hours/biweekly), Monday – Friday: 8:00 a.m. - 4:30 p.m.
• However, work schedule flexibility is required in order to meet the demands of the job.
• Consistent travel between DDS locations on site and across the state that may need to be done at short notice.
• NOTE: This position is open to current DDS employees only. Please see selection plan for additional details.

Supervision

Supervises 10 or more DS Case Managers in the Norwich and Wallingford Offices.

Caseload

• Over 300 individuals
• Living within their communities independently and/or within their family homes.
• Need support behaviorally, residentially, medically, and with assistive technology.
• Engaged in DDS funding day/employment supports and/or residential supports.

Caseload Composition

Individuals on all DDS Home and Community Based Waivers.

WHAT WE CAN OFFER YOU - As a current State employee you will receive the same excellent benefits you are accustom to.

• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

IN THIS ROLE, DISCOVER THE OPPORTUNITY TO:

• Engage in a rewarding career
• Make a difference in the public sector
• Work together in a collaborative team environment

OUR MISSION

The mission of DDS is to partner with the individuals we support and their families, to support lifelong planning and to join with others to create and promote meaningful opportunities for individuals to fully participate as valued members of their communities.

START WITH US, STAY WITH US, GROW WITH US

We hope you take this opportunity to join our team and continue serving your state!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Edward Magnano, EEO Manager at [phone] or [e-mail].

Preferred Location: Select all location(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location.

Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.

Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [e-mail].

Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

AFTER YOU APPLY

Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”

Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!

Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.

QUESTIONS? WE’RE HERE TO HELP

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to [e-mail].

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Developmental Services and Social Services this class is accountable for supervising Developmental Services Case Managers or Social Workers in a region or training school.

EXAMPLES OF DUTIES

• Schedules, assigns, oversees and reviews the work of staff;
• Provides staff training and assistance;
• Conducts performance evaluations;
• Determines priorities and plans unit work;
• Establishes and maintains unit procedures;
• Develops or makes recommendations on development of policies and standards;
• Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
• Prepares reports and correspondence;
• Secures information concerning latest developments and trends in intellectual disabilities and updates Case Managers accordingly;
• Explains departmental programs, policies and procedures to workers, individuals and the public;
• Consults with or advises staff to consult with psychological and multi-disciplinary personnel as appropriate;
• Observes planning support team meetings to insure compliance with DDS policies and utilization of good team process skills;
• Makes assessments of existing resources serving individuals;
• Monitors individual centered and waiver driven quality controls and addresses concerns accordingly;
• Assists in administration of individual participation in federal reimbursement programs;
• May represent facility in any legal proceedings involving individuals;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of relevant agency policies and procedures;
• relevant state and federal laws, statutes and regulations;
• intellectual disability case management practices;
• social problems resulting from an intellectual disability and methods for dealing with those problems;
• inter-disciplinary approach to program planning;
• Knowledge of public and private resources for individuals with an intellectual disability;
• relationships between facilities for individuals with an intellectual disability, community agencies, courts and health facilities;
• Considerable interpersonal skills;
• oral and written communication skills;
• Ability to utilize computerized software;
• Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

A Bachelor's degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional as set forth in federal regulations and interpretive guidelines and three (3) years of professional experience providing case management or casework services to an assigned caseload of individuals.

OR

A Master's degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional as set forth in federal regulations and interpretive guidelines and two (2) years of professional experience providing case management or casework services to an assigned caseload of individuals.

NOTE: A degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) is a degree in the field of human services, healthcare or education including but not limited to: nursing, psychology, rehabilitation counseling, special education or sociology.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been providing case management or casework services to individuals with an intellectual disability.

NOTE: For state employees this experience is interpreted at the level of a Developmental Services Case Manager.

PREFERRED QUALIFICATIONS

• Experience managing caseloads that focus in supporting individuals, families and guardians of adults with Intellectual & Developmental Disabilities (ID/DD) to work collaboratively to plan and navigate services and supports tailored to the individual’s needs.
• Experience working with individuals and families, as well as other community stakeholders (i.e. School districts, parent groups, private providers, etc.).
• Experience working with self-directed and provider-based day/employment and residential services and the development of service plans.
• Experience in a supervisory capacity.
• Experience training staff on current policies and procedures.
• Experience with Microsoft Office Products, computer software, handling of databases and individualized electronic budgets (IP-6).
• Experience running reports, reviewing, analyzing, and applying outcomes for staff performance appraisals.
• Experience providing support and services available to adults with Intellectual & Developmental Disabilities (ID/DD), both within and outside of the Department of Developmental Services.
• Experience working in crisis situations.
• Experience and the ability to effectively communicate and work cooperatively with various departments such as Probate and Judicial Courts, Department of Social Services, Department of Children and Families, CT Department of Aging (Bureau of Rehabilitation Services), and Local Education Agencies/CT Department of Education.
• Experience analyzing, interpreting, and processing Medicaid Waiver requirements, DDS Home & Community Based Services (HCBS) Waivers, and accessing benefits through the Department of Social Services.
• Experience reading, interpreting, and implementing Abuse and Neglect reporting policies and procedures.
• Experience working in independent and collaborative environments.
• Experience relaying information to internal and external stakeholders.

SPECIAL REQUIREMENTS

• Must be eligible for certification as a Qualified Intellectual Disabilities Professional as required by federal regulations.
• Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
• Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.