Developmental Services Case Manager

JobAps; Hartford (CT); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Professional development

Work-life balance

Public Service Loan Forgiveness

Job summary

State of Connecticut - Department of Social Services (DSS) in Hartford seeks a Case Manager for Autism Waiver Services. You will manage caseloads regionally, coordinate waivered services, and ensure documentation meets federal requirements for reimbursement.

The position offers professional growth, a healthy work-life balance, and Public Service Loan Forgiveness eligibility, with a hybrid schedule, Monday–Friday, 8:00 a.m.–4:30 p.m.

Qualifications

• Bachelor’s degree meeting QIDP criteria and two years of professional experience in IDD.
• Master’s degree meeting QIDP criteria and one year of professional experience in IDD.
• Degree in human services, healthcare, or education may qualify

Responsibilities

• Develop, monitor, and update individual service plans for compliance with regulations.
• Coordinate waivered services and monitor federal reimbursement requirements.
• Maintain and review case files and documentation for accuracy and timeliness.
• Provide information and support to individuals and families for accessing services.
• Facilitate interdisciplinary meetings to review and adjust service plans.

Skills

Interpersonal skills

Oral and written communication

Data analysis

Computer skills

Education

Bachelor’s degree meeting QIDP criteria

Master’s degree meeting QIDP criteria

Job description

Introduction

Position Highlights:

• Full‑time, 40 hours per week
• First (1st) Shift
• Monday – Friday
• Hybrid
• 8:00 a.m. - 4:30 p.m.
• Hartford, CT

The Role:

This Case Management position is specifically in the Autism Waiver Services Division in the Department of Social Services, Community Options Unit. The incumbents will be assigned a caseload in one of the following regions; Northwest, Northcentral, Eastern, Western, Central, Southwest or Southcentral and may also be required to cover statewide areas outside of their assigned region.

About Us:

DSS delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options.

What's In It For You:

• Professional growth and paid professional development opportunities.
• A healthy work-life balance to all employees.
• State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service.

Purpose of job class (NATURE OF WORK)

In the Departments of Developmental Services and Social Services this class is accountable for independently performing a full range of tasks in providing case management services for persons with an intellectual disability and their families to ensure the delivery of appropriate medical, educational/vocational, social, residential and other services and conformance with Federal Medicaid Waiver Reimbursement Program regulations and with federal regulations when specifically assigned.

Examples of duties

• Performs activities related to individual services plans for conformity with federal and/or agency standards;
• Coordinates and monitors the delivery of waivered services to ensure the federal requirements for reimbursement are met and maintained and monitors completion of appropriate documentation;
• Develops social service evaluations and service recommendations;
• Oversees and supports continuity of care and waiver benefits;
• Monitors development and ensures maintenance of individual files including required documentation;
• Provides information and support to individuals and families in obtaining and maintaining social services benefits to ensure continued waiver eligibility;
• Provides guidance and support to individual and/or family members in locating appropriate providers in the community;
• Convenes, chairs and facilitates interdisciplinary/planning support team meetings to develop, review and/or modify individual service plans;
• Coordinates integration of day program, residential, medical and other services provided to each individual and ensures service delivery;
• Assists with identifying the need for evaluations, scheduling of evaluations and monitors completion;
• Acts as liaison and provides technical assistance to service providers and monitors compliance with departmental and waiver policies and procedures;
• Maintains regular contact and provides supportive guidance to assigned individuals and their families;
• Gives information to individuals and/or call-in’s, guardians and families regarding their legal rights, departmental policies and procedures, services provided and encourages participation in service planning process;
• Schedules program reviews and monitors implementation of specific program recommendations;
• Ensures that legal and financial documents are completed in a timely manner;
• Informs appropriate supervisor and regional administrative staff when services are not or cannot be provided;
• Assists with responses to ICF surveys, inspections and IPR/UR as required;
• May review individual service plans for conformity to federal regulations;
• May coordinate the development and assist with the implementation of Plans of Correction;
• Performs related duties as required.

Knowledge, skill and ability

• Considerable knowledge of services available to individuals with an intellectual disability;
• Knowledge of residential programs for persons with an intellectual disability;
• knowledge of interdisciplinary approach to program planning;
• intellectual disability, causes and treatment;
• Considerable skill in facilitating positive group process;
• interpersonal skills;
• oral and written communication skills;
• Considerable ability to understand and translate clinical findings and recommendations into program activities and develop realistic program objectives;
• Ability to collect and analyze large amounts of information;
• utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

The General Experience is defined as one of the following:

• A Bachelor’s degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) as set forth in federal regulations and interpretive guidelines and two (2) years of professional experience involving responsibility for developing, implementing and evaluating individualized programs for individuals with an intellectual disability in the areas of behavior, education and rehabilitation.
• A Master’s degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) as set forth in federal regulations and interpretive guidelines and one (1) year of professional experience involving responsibility for developing, implementing and evaluating individualized programs for individuals with an intellectual disability in the areas of behavior, education and rehabilitation.

NOTE: A degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) is a degree in the field of human services, healthcare or education including but not limited to: nursing, psychology, rehabilitation counseling, special education or sociology.

SPECIAL REQUIREMENTS

• Incumbents in this class must be eligible for certification as a Qualified Intellectual Disabilities Professional as required by federal regulations.
• Incumbents in this class may be required to possess fluency in a foreign language or sign language for designated positions.
• Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
• Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

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