Development Services Technician I

City-of-Redding; Redding (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Redding is seeking a Development Services Technician I in the Development Services Department. This entry‑level clerical/technical role provides routine counter/phone assistance to customers and supports Building, Planning, and Code Enforcement staff.

Responsibilities include screening permit applications, maintaining permit records, answering inquiries about inspections and zoning, and assisting with filing and data entry. Strong customer service and organizational skills required.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Two years of relevant clerical work experience.
• Knowledge of building, planning, and land development terminology preferred.

Responsibilities

• Answer routine telephone and front-counter inquiries regarding scheduling of inspections, hearings, and zoning/building questions.
• Pre-screen permit applications for completeness and route to staff for review and approval.
• Perform complex clerical work such as scanning, labeling, and updating permit records.
• Maintain files and creating/organizing filing systems in accordance with procedures and retention requirements.

Skills

Records management

Filing systems

Customer service

Oral and written communication

Math skills

Education

High School Diploma or equivalent

Job description

The City of Redding is accepting applications for the position of Development Services Technician I in the Development Services Department. The Development Services Technician I (DST I) is responsible for clerical/technical duties associated with providing routine counter/phone assistance to customers in the Development Services Department and providing support to the Building, Planning, and Code Enforcement Divisions at level I.

• Answer routine telephone and front-counter inquiries regarding scheduling of inspections, scheduled public hearings, and questions pertaining to zoning, building, and land use regulations
• Pre-screen permit applications for completeness and route to the appropriate staff for plan review and approval
• Perform a variety of complex clerical work such as scanning, labeling, and updating permit records
• Maintain files and complex filing systems in accordance with clerical procedural steps and retention requirements

Knowledge of:

• Records management; mathematical calculations, alphabetic and numeric filing systems
• Specialized aspects of department/division policies, practices, and procedures
• Knowledge of relevant State/municipal codes and ordinances
• Effective customer service skills, techniques, and interpersonal communication

Ability to:

• Communicate and interact effectively with the public and other employees both orally and in writing
• Enforce relevant State/municipal codes, policies and ordinances
• Prioritize and perform complex clerical duties and make arithmetic computations with accuracy and speed

Education, Experience & Special Requirements:

• Any combination of training and experience that provides the required knowledge, skills, and abilities is qualifying.
• Typical education would include a high school diploma, or equivalent, with college course work.
• Typical experience would include two years experience of relevant, progressively responsible clerical work as well as experience in a planning, architecture, building, or engineering office involving customer contact.
• Knowledge of building, planning, and land development terminology is preferred.

There is currently one Development Services Technician I vacancy in the Development Services Department.

• Application Process -recruitment will establish an eligible list that may be used to fill current or future vacancies. Incomplete applications may not be processed. Meeting the announced requirements does not guarantee selection into the examination process. Applications will be reviewed to determine those best qualified to be tested.

  • Incomplete applications may not be processed. Meeting the announced requirements does not guarantee selection into the examination process. Applications will be reviewed to determine those best qualified to be tested.

• Examination Process -Oral board examinations will be held prior to the selection process. Applicants will be notified once the job is closed and applications are reviewed.

• Selection Process: Final appointment is contingent upon:
  • Positive past employment references
  • Review of a driver history record (depending on position)
  • Passing a city paid fingerprint criminal conviction check (applicants 18 and older)
  • Passing of a pre-employment medical exam and drug and alcohol screening test (depending on position)

Please be advised all notifications pertaining to this recruitment (e.g. exam invitations, exam results) will be e-mailed to you at the e-mail address provided on your employment application. Please be sure to provide your current and complete e-mail address. Check your inbox as well as your spam folder for correspondence as your e-mail provider or personal settings may flag the e-mail as spam. Contact the Personnel Department with any questions.

Veteran’s Credit:Applicants who attach a copy of the DD-214 to their application indicating "Honorable Discharge" from military service and receive a passing score on the examination process will have two (2) additional points added to their final examination score.

Please contact the Personnel Department if you require accommodation in the interview/examination process. Medical disability verification may be required prior to accommodation.

AN EQUAL OPPORTUNITY/FEDERAL AFFIRMATIVE ACTION EMPLOYER