Development Services Technician II

City of Leander; Leander (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

City of Leander is seeking a Development Services Technician to support permitting and development services. The role involves extensive customer service, data entry, and coordination with multiple departments to ensure accurate submittals.

This position requires high school graduation and at least four years of public-facing office work experience; an ICC Permit Technician certification is preferred. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of four years of full-time work experience involving public contact in an office setting.

Responsibilities

• Greet the public in person and on the phone, provide information on development services, licenses, permits, and building codes.
• Review applications for completeness and educate customers on requirements and code compliance.
• Explain requirements to designers, engineers, developers, and the public.

Skills

Public contact

Customer service

Data entry

Multitasking

Education

High school diploma

Associate degree preferred

Job description

NOTE: THIS POSTING IS FOR CITY OF LEANDER EMPLOYEES ONLY

Performs mid-level moderately complex work. Work involves performing a variety of tasks associated with planning and development, commercial and residential permitting through the Development Services Department, including extensive customer service in person, on the phone, and in email correspondence and performing a significant amount of data entry. Works under minimal supervision with moderate latitude for the use of initiative and independent judgement.

Duties and Responsibilities

• Greets the public in person and on the telephone, provides general information regarding development services, licenses, permits, building codes and development codes, answers questions, receives a variety of routine problems and complaints and directs them to the appropriate departments and staff.
• Conducts completeness review of all applications and facilitates the submittal process by assessing scope of project and relevant requirements; educates customers regarding necessary applications and general code compliance of proposed projects.
• Presents and explains basic application requirements and regulations to designers, engineers, developers and the public.
• Coordinates and tracks comment resolution meetings and prepares values for monthly permitting reports.
• Assists in completing applications by explaining requirements; assists and interacts with professionals, permit expediters, contractors, and the public, and other department representatives in matters relating to the city requirements and status of submitted projects.
• Maintains and manages department files, records and documents, electronically and/or paper.
• Rejects incomplete applications.
• Assists applicants with the submittal process and receives all applications into department tracking software.
• Reports inspection clearances with the appropriate utility companies.
• Coordinates with permit software liaisons in the creation and updating of departmental reports.
• Processes payment batches accurately and reconciles daily deposit.
• Identifies projects codes needed for payments included in the deposit and coordinates with Finance Department to get codes assigned.
• Processes refunds accurately.
• Serves as the liaison between the Finance Department and Development Services Department when Supervisor is not available.
• Routes escrow agreements to City Manager Office in Supervisor absence.
• Tracks and maintains Traffic Impact Analysis deposit amounts; reconciles invoices received by third party review and prepares final amounts due back to applicant or city; prepares final approval letter.
• Cross trains with other Development Services Technicians to assist the public with planning, zoning, development, residential and/or commercial permitting matters. This may include but not be limited to receives and processes applications, conducts completeness review for all applications and facilitates the submittal process, assigns reviews to staff, sends corrections letters and assists applicants with uploading revised documents, invoices applicants, accepts payments in person and online, and issue permits and certificate of occupancies.
• Processes and issues various permits by verifying projects have obtained all necessary approvals; verifies professional and contractors licenses are current and active and log pertinent information.
• Collects and assembles data and background materials for reports and special projects.
• Verifies that final inspections have completed and documentation obtained; prepares Certificate of Occupancy for signatures.
• Serves as the subject matter expert for all Solicitor/Peddler/Vendor Permits and/or Mobile Food Establishment Permits.
• Provides support to DSD Technician’s when Supervisor is not available.
• Serves as subject matter expert for complex applications.
• Oversees project review deadlines are met to ensure customers receive comments by their respective due dates.
• Reviews review coordinator queue in Supervisor absence to ensure preview assignments are assigned on time.
• Performs other duties as assigned.

Required Education and Experience

• High school graduate or it’s equivalent.
• Minimum of four years of full-time work experience involving public contact in an office setting.

Required Certificate and Licenses

• Permit Technician certification through the International Code Council (ICC)

Preferred Qualifications

• Experience working for a government entity such as a City, County, or a State agency.
• Associate degree from an accredited college or university or technical school in a related field.
• Five years or more of full time work experience involving public contact in an office setting.
• Experience in development processes and development/permitting software.
• Cash handling experience

Knowledge, Skills, and Abilities

• Basicknowledgeofbuildingandcitycodes.Citygovernmentorganization,functions,policies,rulesand regulations.
• Abilitytofollowofficeprocedures,methods,andoperateequipmentincludingcomputersandapplicable software applications such as word processing, spreadsheets, and databases.
• Abilityto establish working relationships with all levels of management, City Officials, co-workers and the public; meet deadlines and perform multiple tasks accurately; organize and prioritize; be detail oriented; and possess excellent customer service skills and phone etiquette.
• Abilityto communicate effectively both verbally and in writing; and follow detailed verbal and written instruction.
• Knowledgeofprinciplesandproceduresofrecordkeepingandfiling. Maintainrecordsandfileswith precision and accuracy.
• Knowledgeofbuildingcodesandbuildinginspectionprocessandprocedures.
• Knowledgeofconstructiondrawings,plans,draftingsymbols,customs,andtechniques. Knowledgeofapplicablelocal,state,andfederalcodes,regulationsandrequirements.
• KnowledgeofrecordsmanagementandthePublicInformationAct(PIA)requirements.
• Preparecorrespondenceneatlyandprofessionally.
• Typeorenterdataataspeednecessaryforsuccessfuljobperformance.
• Workindependentlyintheabsenceofsupervision.
• Beabletoread,comprehendandcommunicatedepartmentalprocessesandpolicies.
• Basicmathematicsinordertocalculatefees.Beabletocalculateworkhoursandsufficientmathto complete reports and basic bookkeeping skills.
• Maintainappropriatenecessarycertifications.
• Knowledge of cash handling and reconciling daily deposit.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to lift or move 10 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Theabovestatementsareintendedtodescribethegeneralnatureandlevelofworkbeingperformedby individualsassignedtothisjob.Theyarenotintendedtobeanexhaustivelistofallresponsibilities,duties,and skills required of personnel so classified in this position.