Development Operations Manager

YWCA Madison; Madison (WI); On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Retirement plan

Paid sick leave

Family leave

Medical and dental premiums

Vision coverage

Job summary

YWCA Madison seeks a Development Operations Manager to lead donor relations, data integrity, and fundraising systems. You will manage donor portfolios, gift processing workflows, and reporting, collaborating with Finance, Grants and Compliance, Marketing, and leadership to support individual giving, major gifts, and stewardship strategies.

The role requires 5+ years in nonprofit fundraising with strong organizational skills, attention to detail, and a commitment to YWCA Madison's mission.

Qualifications

• 5+ years of progressive experience in nonprofit fundraising, development, donor relations, major gifts, stewardship, or a related field.
• Demonstrated experience building and maintaining donor relationships, managing donor portfolios, fundraising projects, or individual giving strategies.
• Experience with a CRM or donor management system and partnering with Finance on gift processing and reconciliation.
• Strong organizational and project management skills with excellent attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently, take ownership, and collaborate across an organization.
• Major gift fundraising, moves management, donor prospect research, and qualification experience preferred.
• Experience with DonorPerfect or another nonprofit CRM, donor segmentation, targeted fundraising, or campaign work preferred.
• Proficiency in Google Suite preferred.
• Strong commitment to the mission of YWCA Madison.

Responsibilities

• Maintaining accurate donor records and CRM management; running gift and donor reports; drafting and refreshing acknowledgment templates.
• Administering donor recognition and giving circle processes; developing and executing cultivation, solicitation, and stewardship strategies.
• Leading targeted donor outreach including lapsed donor re-engagement; conducting prospect research and preparing donor profiles and briefing materials.
• Supporting donor portfolio management and major gift prospects; partnering with Finance on gift processing, reconciliation, and reporting.

Skills

Donor relations

CRM proficiency

Project management

Communication

Tools

DonorPerfect CRM

Job description

Development Operations Manager

YWCA Madison is seeking an experienced Development Operations Manager to lead the operations, systems, and processes that power the organization's fundraising and donor engagement efforts. Reporting directly to the Chief Development Officer, this role is responsible for managing the donor relation system, gift processing workflows, donor data integrity, reporting, and the operational infrastructure that supports individual giving, major gifts, and stewardship strategies.

The Development Operations Manager will serve as the operational leader, working both independently and in close partnership with Finance, Grants and Compliance, Marketing and Communications, and organizational leadership to ensure fundraising systems run smoothly, data accuracy, and donor relationships are well supported.

YWCA Madison is a 116-year-old organization committed to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. Our collective values are humanity, community, growth, and restoration. YWCA Madison is the largest provider of affordable housing for women in Dane County.

We serve as a vital bridge to long-term stability through our transitional housing programs and are one of two shelters for families in Madison. Additionally, we serve individuals through Employment and Training programs, Restorative Justice in schools and community centers, and through Learning and Movement Building. We are collectively creating the kind of world we want to live in.

YWCA Madison is part of the oldest and largest multiracial organization of women in the world. We are part of a national network of 200+ sibling associations across the United States and a global network of 60+ national associations. We are the largest provider of affordable housing for women in Dane County since 1909, initiated youth-centered restorative justice work in our community since 2010, provide healing-centered job training since 2014, and organize one of the largest and oldest Racial Justice Summits in the country since 2001.

Responsibilities include maintaining accurate donor records and CRM management; running gift and donor reports; drafting and refreshing acknowledgment templates; administering donor recognition and giving circle processes; developing and executing cultivation, solicitation, and stewardship strategies; leading targeted donor outreach including lapsed donor re-engagement; conducting prospect research and preparing donor profiles and briefing materials; supporting donor portfolio management and major gift prospects; and partnering with Finance on gift processing, reconciliation, and reporting.

Candidates should have 5+ years of progressive experience in nonprofit fundraising, development, donor relations, major gifts, stewardship, or a related field. Strong organizational and project management skills, excellent attention to detail, and a commitment to YWCA Madison's mission are essential.

This role will grow with the right candidate and serve as the catalyst for a successful career in nonprofit fundraising and relationship management at a recognized nonprofit with more than 116 years of transformative work in Dane County. Candidates should feel strongly committed to this mission and resonate with our values of humanity, restoration, community, and growth.

YWCA Madison is an equal opportunity employer committed to racial and gender justice. We encourage candidates from historically marginalized communities to apply.

How do you know if you'll be a great addition to our organization?

You have:

• 5+ years of progressive experience in nonprofit fundraising, development, donor relations, major gifts, stewardship, or a related field.
• Demonstrated experience building and maintaining donor or funder relationships, managing donor portfolios, fundraising projects, or individual giving strategies.
• Experience with a CRM or donor management system and partnering with Finance on gift processing and reconciliation.
• Strong organizational and project management skills with excellent attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently, take ownership, and collaborate across an organization.
• Major gift fundraising, moves management, donor prospect research, and qualification experience preferred.
• Experience with DonorPerfect or another nonprofit CRM, donor segmentation, targeted fundraising, or campaign work preferred.
• Proficiency in Google Suite preferred.
• Strong commitment to the mission of YWCA Madison.
• Personal values aligned with organizational values: humanity, community, growth, and restoration.

Salary range: $58,000 to $75,000 annually; commensurate with experience and qualifications.

This is a full-time position based at YWCA Madison's Empowerment Center in greater Madison, Wisconsin. Our competitive benefits package includes generous paid time off, retirement plan contributions, paid sick leave, paid family and caregiver leave, subsidized medical and dental premiums, and vision coverage.

Application Review & Timeline:

Applications will be reviewed on a rolling basis as they are received, with priority consideration given to applications submitted by September 27, 2026. The position will remain open until filled, and applications received after this date may be considered based on the status of the search.

The anticipated hiring process is as follows:

• Application screening: Rolling review beginning upon receipt, with priority given to applications submitted by September 27, 2026.
• First round screening interviews: begins the week of September 28, 2026.
• Second interviews will take place the week of October 12, 2026.

AA/EOE