Development Operations Coordinator

YWCA Lancaster; Lancaster (Lancaster County); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision after 30 days

Retirement plan with employer match

Employee Assistance Program (EAP)

403b plan

PTO and holidays

Training and Development Opportunities

Parental leave

Tuition discount at Widener University

Job summary

YWCA Lancaster is seeking a full-time Development Operations Coordinator to manage fundraising systems, donor database, reporting, and development operations. You will support revenue generation through donor cultivation, sponsorships, and community partnerships, serving as the Bonterra EveryAction administrator and ensuring data integrity.

You will build queries, reports, and dashboards, handle gift processing, and provide analysis of donor retention and giving trends to inform strategic

Qualifications

• Minimum of 2 years of experience in database management, CRM administration, fundraising operations, or nonprofit administration.
• Strong proficiency in Microsoft Excel, including formulas, pivot tables, filtering, and data analysis.
• Experience generating reports and analyzing performance metrics.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive donor information.
• Ability to manage multiple priorities and deadlines effectively.
• Experience with Bonterra EveryAction CRM preferred.
• Experience in nonprofit fundraising or advancement services.
• Experience soliciting, securing and processing charitable contributions, sponsorships, and donor acknowledgments preferred

Responsibilities

• Maintain accurate and complete donor records in the CRM.
• Perform data quality audits, cleanup, and deduplication.
• Develop data entry standards and database procedures.
• Create queries, segments, and constituent lists.
• Coordinate CRM updates with Development Director and Bonterra support.
• Process gifts, pledges, recurring donations, and acknowledgments.
• Reconcile donation records with accounting systems.
• Generate fundraising reports for leadership and Board.
• Develop dashboards and track fundraising metrics.
• Identify and cultivate donors, sponsors, and community partners.

Skills

CRM admin

Excel

Data analysis

Fundraising ops

Donor engagement

Reporting

Data integrity

Confidentiality

Communication

Education

Bachelor's degree or related field

Tools

Bonterra EveryAction

Job description

eliminating racism
empowering women
YWCA Lancaster
YWCA Lancaster is looking for full-time Development Operations Coordinator, who is an integral part of our team.

The Development Operations Coordinator is responsible for managing the organization's fundraising systems, donor database, reporting, and development operations while actively supporting revenue generation through donor cultivation, sponsorship solicitation, and community partnership development. This position serves as an administrator for Bonterra EveryAction and plays a key role in achieving fundraising goals by ensuring strong data integrity, effective donor engagement, and successful resource development efforts.

What your day looks like:

CRM & Database Management

• Maintain accurate and complete donor records.
• Perform ongoing data quality audits, cleanup efforts, and duplicate record management.
• Develop and enforce data entry standards, naming conventions, and database procedures.
• Create and maintain custom queries, segments, and constituent lists.
• Coordinate CRM updates and troubleshoot system issues in partnership with Development Director and Bonterra support.

Gift Processing & Revenue Management

• Process and record all gifts, pledges, recurring donations, matching gifts, and soft credits.
• Ensure timely and accurate gift acknowledgments and donor receipts.
• Reconcile donation records with accounting and finance systems.
• Monitor campaign, fund, and appeal coding to ensure consistency and reporting accuracy.
• Maintain donor giving histories and stewardship records.

Reporting & Analytics

• Generate regular fundraising reports for leadership, development staff, finance staff, and the Board of Directors.
• Develop dashboards and reporting tools that track fundraising performance and key metrics.
• Analyze donor retention, acquisition, engagement, and revenue trends.
• Prepare monthly, quarterly, and annual development performance reports.

Campaign & Fundraising Support

• Create audience segments and mailing lists for fundraising, advocacy, marketing, and stewardship initiatives.
• Assist with prospect research and donor pipeline management activities.
• Produce post-campaign analyses and recommendations.

Fundraising & Resource Development

Essential Duties and Responsibilities

• Identify, cultivate, solicit, and steward donors, sponsors, community partners, and businesses to support organizational priorities.
• Secure in-kind donations, sponsorships, and monetary contributions to support agency programs, events, and special initiatives.
• Coordinate sponsorship outreach and fulfillment for agency fundraising events and community engagement activities in partnership with Development Team.
• Partner with program and agency leadership to identify funding and resource needs and develop strategies to secure support.
• Collaborate with the Development Team to develop, donor communications, solicitation materials, and stewardship correspondence.
• Track donor cultivation activities, sponsorship commitments, and fundraising outcomes within Bonterra EveryAction.
• Ensure timely donor recognition, acknowledgment, and stewardship activities.

Training & Internal Support

• Provide training and support to staff using EveryAction.
• Develop user guides, procedures, and documentation.

Who you are:

• Minimum of 2 years of experience in database management, CRM administration, fundraising operations, or nonprofit administration.
• Strong proficiency in Microsoft Excel, including formulas, pivot tables, filtering, and data analysis.
• Experience generating reports and analyzing performance metrics.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive donor information.
• Ability to manage multiple priorities and deadlines effectively.
• Associates or Bachelor's degree in Business Administration, Nonprofit Management, Information Systems, Data Analytics, Communications, or related field preferred
• Experience with Bonterra EveryAction CRM preferred.
• Experience in nonprofit fundraising or advancement services.
• Experience soliciting, securing and processing charitable contributions, sponsorships, and donor acknowledgments preferred

Who we are:

YWCA Lancaster is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. Everything we do is based on the belief that all women and families have the right to be safe and choose the direction of their lives. Since 1889, we have served children and adults in the community through a variety of programs. Current offerings include the Racial Equity Institute, Dorothy Height Book Club and Lunch & Learns on current topics; Kepler Hall residence, home to fifty women, men and children; Child Enrichment Center providing child enrichment for ages six weeks to five years and before/after school care in a number of settings; Sexual Assault Prevention and Counseling Center with a 24 hour hotline and no-cost professional counseling for survivors of sexual assault and their loved ones. Our programs address the fact that far too many individuals experience violence, and lack economic security, and these issues disproportionately impact women and people of color. If we want to empower all women, we must also tackle racism. When all women and families can reach their full potential, our communities thrive.

Benefits:

• Medical, Dental, Vision after 30 days of employment
• Retirement plan with employee match
• Employee Assistance Program (EAP)
• 403b plan
• Aflac Supplemental Insurance plans available
• Life Insurance
• Long/Short Term Disability
• Paid Time Off (PTO)
  • 15 days (1st year), paid holidays, 1 floating holiday
• Training and Development Opportunities
• Participation in YWCA activities and seminars
• Childcare at a discounted rate
  • First child-no cost childcare in our four-star rated program
• Parental leave
• 20% tuition discount at Widener University (including graduate and continuing studies-bachelor’s completion)

We are always looking for talented individuals to join our team. As a progressive company with strong core values, we offer a professional working environment and a competitive benefits package as well as the opportunity for personal and professional growth.

Equal Opportunity Employer

YWCA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.