Development Operations Manager

Newberry-Library; Chicago (IL); On-site; USD 55,000 - 60,000; Full time

Job summary

The Newberry Library in Chicago is seeking a Development Operations Manager to oversee the CRM system, Raiser's Edge, record patron and gift information, and use data to strengthen giving. You will support departments in database use and train staff as needed while serving as the primary data analyst and prospect researcher for the Development Office.

Reporting to leadership, you will manage data integrity, run fundraising reports, and collaborate with Finance, Marketing, and other teams to

Qualifications

• Bachelor’s degree or equivalent experience required.
• Experience with Raiser’s Edge (NXT) and Blackbaud online tools required.
• Experience with and iWave or similar research tools preferred.
• 3+ years’ experience working with a CRM database required.
• Knowledge of fundraising best practices required.
• Superior organizational skills and attention to detail required.
• Proven ability to manage multiple priorities and work well under pressure to meet deadlines without sacrificing accuracy required.
• Ability to work collaboratively and cooperatively with colleagues and donors required.

Responsibilities

• Oversee data management policies in Raiser's Edge and maintain data governance.
• Process gifts and manage gift acknowledgments, forms, and reporting.
• Provide staff training and act as liaison with Finance and Blackbaud teams.
• Generate fundraising reports and dashboards for leadership.

Skills

CRM management

Data analysis

Staff training

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Raiser’s Edge (NXT)

Blackbaud online tools

iWave

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Development Operations Manager

Regular Full Time Professional Chicago, IL, US

7 days ago Requisition ID: 1132

Salary Range: $55,000.00 To $60,000.00 Annually

ABOUT THE NEWBERRY:

The Newberry collection—some 1.6 million books, 600,000 maps, and 5 million manuscript pages is a portal to more than six centuries of human history, from the Middle Ages to the present. We connect researchers and visitors with our collection in the Newberry’s reading rooms, exhibition galleries, program spaces, classrooms, and online digital resources.

Since its founding in 1887, the Newberry has remained dedicated to deepening our collective understanding of ourselves and the world around us. As individuals engage with Newberry collections and staff, they discover stories that bridge the past and present and illuminate the human condition.

The Newberry’s community of discovery is driven by a shared commitment to promoting research, inspiring learning, and using inquiry across the humanities as a tool to engage critically in a vibrant democratic society.

SUMMARY:

Reporting to the Director of Individual Giving, the Development Operations Manager is responsible for oversight of the Newberry’s customer relationship management (CRM) database, Raiser’s Edge, utilizing the system to effectively record patron and gift information and leveraging patron information to encourage increased giving to the Newberry. The Development Operations Manager will assist departments throughout the library with the database and its related online tools, fostering increased use of the Development department’s database system and training staff as appropriate. The Development Operations Manager will also serve as the primary data analyst and prospect researcher for the Development Office.

RESPONSIBILITIES:

Database Management and Gift Processing:

• Implement, oversee, and revise, as necessary, all data management policies and procedures using Raiser’s Edge;
• Develop and maintain data governance standards for record creation, data integrity, and the regular identification, consolidation, and removal of duplicate records;
• Process all incoming gifts through multiple channels promptly and accurately;
• Oversee the gift acknowledgment process, including generation of acknowledgment letters and membership materials, completion of matching gift forms, and related tasks;
• Serve as liaison between Development Office and Finance Office; coordinate reporting needs and reconcile gifts, pledges, and payments; identify best practices for receivable gift data entry;
• Collaborate with Marketing department and other staff to maintain email and mailing lists and produce distribution lists for digital and physical communications;
• Serve as primary data analyst and Blackbaud power user for the Development Office, including generating timely fundraising and related financial reports and dashboards for Development and executive leadership of the library;

Prospect Research:

• Create, refine, and deploy queries, exports, and lists of current, past, and potential donors on a regular basis and as requested for department needs;
• Utilize data analytics to identify characteristics of current donors and mine Raiser’s Edge to identify donors ideal for upgrades;
• Research individual, foundation, and corporate prospects for both unrestricted and restricted giving, assessing giving capacity, potential areas of interest, and likelihood of giving;

General Operations:

• Serve as a user expert in support of staff from other departments who are using Blackbaud web tools, providing training and ongoing support, and serve as primary liaison between the Newberry and Blackbaud;
• Maintain the highest standards of professional and ethical conduct;
• Understand and adhere to established ethical standards related to the procurement, confidentiality, and the use and safeguarding of prospect and donor information;
• Represent the Development Office at library events;
• Pursue other projects and activities needed for the achievement of institutional and departmental goals;
• Remain up-to-date on evolving industry best practices through participation in webinars and other trainings

QUALIFICATIONS:

• Bachelor’s degree or equivalent experience required;
• Experience with Raiser’s Edge (NXT) and Blackbaud online tools required;
• Experience with and iWave or similar research tools preferred;
• 3+ years’ experience working with a CRM database required;
• Knowledge of fundraising best practices required;
• Superior organizational skills and attention to detail required;
• Proven ability to manage multiple priorities and work well under pressure to meet deadlines without sacrificing accuracy required;
• Ability to work collaboratively and cooperatively with colleagues and donors required.

SCHEDULE:

Full-time, exempt position, working 35 hours per week, with normal hours generally from 9:00 AM-5:00pm, Monday through Friday. Incumbent may occasionally work additional hours as needed. Evening and weekend hours may occasionally be needed in order to support departmental goals and attend Library events. Remote work may be available in accordance with Library policy; however, the position requires regular onsite presence to support the needs of the role and the department.

BENEFITS:

For more information, please see the "What We Offer" section on the Newberry Careers page .

THE NEWBERRY LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER.