Development Operations Coordinator

Pathways Vermont; Burlington (VT); Hybrid; USD 27,552 - 28,929; Full time

Job summary

Pathways Vermont is seeking a Development Operations Coordinator to provide administrative and fundraising support from our South Burlington office. This role maintains donor records, processes donations, and prepares reports in Bloomerang, while coordinating events, donor stewardship, and grant activities.

The position supports communications projects and serves as a liaison for department processes, with collaboration across the Development and Communications Team in a hybrid in-person/remote

Qualifications

• Experience in administrative support, customer service, communications, nonprofit operations, fundraising, or related fields.
• Strong organizational skills and attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities and deadlines effectively.
• Experience working with databases, spreadsheets, and technology systems.
• Proficiency in Google Tools, Microsoft Office, and related software.
• Commitment to the mission and values of Pathways Vermont.

Responsibilities

• Database and Donor Records Management
• Donor Stewardship and Administrative Support
• Event Production and Logistics
• Communications Support
• Grants Support
• Department Support

Skills

Administrative support

Customer service

Communications

Nonprofit operations

Fundraising

Databases

Google Tools

Microsoft Office

Attention to detail

Tools

Bloomerang CRM

Google Drive

Canva

SmugMug

Job description

The Company: Pathways Vermont provides community-based mental health services and collaborative learning that centers people as the experts of their own lives. We strengthen our communities and the system of care by elevating the voices of lived experience.

Pathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people interested in providing supportive social services to Vermonters including people with military experience, individuals with disabilities, and people of color.

The Role

Reporting to the Director of Development and Communications, the Development Operations Coordinator provides administrative and operational support to the Development and Communications Team. This position is responsible for maintaining donation and event data, coordinating fundraising systems and processes, supporting donor stewardship activities, and assisting with event, communications, and grant activities.

Available Positions: 1

Location: Hybrid (In-Person/Remote) South Burlington, VT

Schedule: Full-Time (35-40 Hours weekly)

Responsibilities

• Database and Donor Records Management
  Maintain accurate donor and constituent records in Bloomerang CRM and other department databases.
  Process donations, track recurring gifts and pledges, and ensure timely and accurate recordkeeping.
  Prepare donor lists, reports, and fundraising data as requested.
  Assist with donor and prospect research to support fundraising activities.
  Maintain standard operating procedures and department documentation.
  Reconcile donation information with the Finance Team.
• Donor Stewardship and Administrative Support
  Generate acknowledgment letters and donor correspondence according to Pathways Vermont's communication plan and procedures.
  Support donor stewardship activities, including thank-you calls, cards, mailings, and follow-up communications.
  Prepare materials and administrative support for donor meetings, tours, and cultivation activities.
• Event Production and Logistics
  Coordinate logistical needs for Crossing Paths Tours, Community Breakfast Fundraiser, and other development events.
  Prepare event materials, technology, supplies, and printed resources.
  Coordinate vendors, venues, and event logistics in support of fundraising and community engagement activities.
• Communications Support
  Support communications projects, mailings, outreach materials, and stewardship initiatives.
  Assist with preparation and distribution of newsletters, print and digital materials, and communications projects.
  Organize and maintain department files and images in Google Drive, Canva, and SmugMug.
• Grants Support
  Conduct grant research and identify prospective funding opportunities.
  Maintain grant records, deadlines, and tracking systems.
  Assist with the preparation of grant applications and reports by gathering information and coordinating required materials.
• Department Support
  Track and submit receipts for department purchases.
  Maintain office and branded supplies and inventory for meetings and events.
  Coordinate delivery of donated items to offices/programs, and respond to requests for outreach and promotional materials from staff and community partners.
  Attend and participate in team meetings.

The above statements are intended to describe the general nature and level of work to be performed by the individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Other duties as assigned

Qualifications

• Experience in administrative support, customer service, communications, nonprofit operations, fundraising, or related fields.
• Strong organizational skills and attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities and deadlines effectively.
• Experience working with databases, spreadsheets, and technology systems.
• Proficiency in Google Tools, Microsoft Office, and related software.
• Commitment to the mission and values of Pathways Vermont.

Working Conditions/Physical Demands

• Ability to report regularly to Pathways Vermont's Administrative Office in South Burlington.
• Valid driver's license and reliable transportation.
• Ability to travel throughout Vermont as needed to support events, meetings, and department activities.
• Regular operation of a computer and other office equipment, including frequent typing and data entry.
• Frequent communication with staff, vendors, volunteers, and community partners in person, by phone, and electronically.
• Ability to lift, carry, and transport event materials, supplies, and equipment as needed.
• Occasional evening and weekend work in support of fundraising and community engagement activities.

Compensation

$20-$21 per hour commensurate with experience.

Benefits

• Medical, dental and vision insurance
• Long Term Disability/Life Insurance
• Paid Time Off (accrual of 210 hours per year to start)
• 9 Paid Holidays Annually
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Longevity Recognition Rewards
• Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.