Program Support Specialist

PATHWAY TO THE FUTURE LEARNING CENTER INC; Indianapolis (IN); On-site; USD 19,320 - 27,517; Part time

Job summary

Pathway Resource Center is seeking a Program Support Specialist to provide administrative and program support for our community outreach services. This temporary, part-time role involves daily operations, participant communication, record-keeping, data entry, and general office support.

The ideal candidate is organized, dependable, compassionate, and enjoys working in a fast-paced nonprofit environment serving diverse populations.

Qualifications

• High School Diploma or GED required.
• Previous administrative or program support experience preferred.
• Strong organizational and time-management skills.

Responsibilities

• Provide administrative support for daily program operations.
• Assist with participant recruitment, registration, scheduling and attendance tracking.
• Prepare program materials, packets, forms, and supplies.
• Attend community events to recruit participants.
• Maintain accurate program records and participant files.
• Assist staff with coordinating community outreach activities and events.
• Support program setup, breakdown, and logistics as needed.
• Monitor inventory of program supplies and notify leadership when replenishment is needed.

Skills

Organizational skills

Communication

Data entry

Scheduling

Customer service

Confidentiality

Team player

Attention to detail

Microsoft Word

Google Workspace

Education

High School Diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

About Us

At Pathway Resource Center (Pathway), we have been paving the way for the community for nearly 25 years with a firm belief in the power of empathy and the potential for transformation. We strive to not only address immediate needs but also to inspire individuals to become agents of change within their own lives. We are committed to fostering, cultivating, and preserving an ethical workplace with a culture of inclusivity, adaptability, respect, and psychological safety. Our strong foundation and extensive experience position us as a beacon of positive change in the community.

Position Summary

The Program Support Specialist provides administrative and program support to ensure the effective delivery of Pathway Resource Center's community outreach programs and services. This temporary, part‑time position assists staff with daily program operations, participant communication, record‑keeping, data entry, and general office support. The ideal candidate is organized, dependable, compassionate, and enjoys working in a fast‑paced nonprofit environment while serving diverse populations.

Reports To

Director of Business Operations

Duties and Responsibilities

Program Support

• Provide administrative support for daily program operations.
• Assist with participant recruitment, registration, scheduling, and attendance tracking.
• Prepare program materials, packets, forms, and supplies.
• Attend community events to recruit participants.
• Maintain accurate program records and participant files.
• Assist staff with coordinating community outreach activities and special events.
• Support program setup, breakdown, and logistics as needed.
• Monitor inventory of program supplies and notify leadership when replenishment is needed.

Administrative Support

• Answer and direct incoming phone calls and respond to general inquiries.
• Make phone calls and send emails.
• Greet visitors, clients, volunteers, and community partners professionally.
• Perform data entry with a high level of accuracy.
• Prepare correspondence, reports, spreadsheets, and other documents.
• File and maintain electronic and paper records.
• Assist with copying, scanning, mailing, and other office functions.
• Support scheduling of meetings and maintain shared calendars as assigned.

Communication & Customer Service

• Communicate professionally with staff, participants, volunteers, and community partners.
• Provide excellent customer service while maintaining confidentiality.
• Respond to participant questions and direct individuals to appropriate resources.
• Assist with distributing program information through phone, email, and other communication channels.

Other Duties

• Assist other departments during community events and organizational initiatives.
• Perform additional duties as assigned in support of the organization's mission.

Qualifications

• High School Diploma or GED required.
• Previous experience providing administrative or program support preferred.
• Strong organizational and time‑management skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook), Google Workspace, and basic computer applications.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently while contributing positively to a team.
• Reliable transportation is preferred.
• Ability to successfully pass a criminal background check.

Position Details

• Employment Status: Temporary, Part‑Time
• Schedule: 4 hours per day (approximately 20 hours per week)
• Compensation: $17.00 per hour
• Effective Dates: Now – December 18th, 20206

Essential Skills & Abilities

• Ability to support multiple programs simultaneously.
• Strong organizational and coordination skills.
• Attention to detail and accuracy.
• Ability to prioritize work and meet deadlines.
• Flexibility to adapt to changing program needs.
• Excellent interpersonal skills.
• Professional verbal and written communication.
• Strong customer service orientation.
• Ability to work effectively with individuals from diverse backgrounds.
• Ability to maintain positive relationships with staff, volunteers, participants, and community partners.
• Data entry and record management proficiency.
• Document preparation and filing proficiency.
• Scheduling and calendar management skills.
• Office organization and inventory tracking skills.
• Proficiency with Microsoft Word, Excel, Outlook, and Google Workspace.
• Ability to learn nonprofit databases and software systems.
• Accurate keyboarding and data entry skills.
• Comfortable using email, shared drives, and online meeting platforms.
• Excellent people skills with a detail‑oriented mindset.
• High degree of organizational skills and personal assertiveness.
• Dependable, confidential, and honest.
• Team player who follows directives without controlling interactions.
• Ability to respect others while maintaining personal boundaries.
• Understand the importance of mutual respect in creating a harmonious work environment.
• Prioritize delivering quality work and accountability for decisions and actions.
• Ability to work positively within a team and handle conflict resolution.
• Positive attitude and friendly, service‑oriented personality.