Development and Communications Coordinator

Global Links; Pittsburgh (Allegheny County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Competitive benefits package

Job summary

Global Links is seeking a Development & Communications Specialist to support fundraising, manage the donor CRM, and maintain the website and SOPs. You will lead donor acknowledgements, create digital content, and oversee social media channels and email campaigns.

In this role you will collaborate with leadership to ensure strategic messaging, uphold branding guidelines, and produce reports for campaigns while working evenings or weekends as needed. A mission-driven team environment awaits.

Qualifications

• Strong understanding of Global Links' mission and programs.
• Effective oral and written communication; English fluency.
• Organizational and project management skills with strong follow-up.
• Ability to maintain confidentiality of highly sensitive information.
• Experience with social media platforms (Facebook, Instagram, LinkedIn).
• Proficiency in Google Apps and Microsoft Office; basic design skills.
• Experience with photo/video editing software; basic graphic design.
• Self-motivated, team player, and strong time management.

Responsibilities

• Supports fundraising and engagement efforts; manages CRM donor database.
• Leads donor acknowledgements and correspondence; produces Salesforce reports.
• Maintains and updates the organization's website and SOPs.
• Manages social media channels and creates digital content for campaigns.
• Leads Mailchimp campaigns and e-newsletters; coordinates with IT/Salesforce teams.
• Tracks data across donation platforms and reconciles with finance.
• Supports overall communications strategy and branding initiatives.

Skills

Fundraising knowledge

Communication skills

Project management

CRM administration

Attention to detail

Tools

Salesforce

WordPress

Google Analytics

Mailchimp

Canva

Job description

Organizational Summary: Global Links is dedicated to improving health in communities with need locally and globally. We build partnerships with healthcare providers and share medical surplus to improve access to essential care.

Job Summary: As a member of the development team, this position supports fundraising and engagement efforts, manages the donor database and supports the donor cultivation process, taking the lead on donor acknowledgements and correspondence. This position is responsible for maintaining and updating the team's various software programs and the organization's website, and creates and manages Standard Operating Procedures (SOPs) for the Development team. This position also manages all social media channels and creation of digital design, such as the monthly e-newsletter and website, and leads the team's marketing communications for the organization, ensuring adherence to organizational style guides and strategic messaging across the organization. Occasional evenings and weekends may be required. This position assumes responsibility for special projects at the discretion of senior management, and reports to the Director of Development and Strategic Partnerships.

Duties and Responsibilities:

Development (50%):

• Supports the Development team with fundraising and engagement efforts
• Manages the CRM donor database and donor contact management standards as a Salesforce admin
• with a focus on monetary donations
• Project manages fundraising calendar and takes the lead with print vendors
• Leads the prep/distribution of Annual Report and Donor Advised Fund mailings
• Manages our Global Giver portfolio, stewarding existing GG and recruiting new and lapsed
• Manages fundraising platform, Click & Pledge, and the integration of Salesforce.
• Tracks and enters data associated with other online donation platforms
• Sets up development team events in the CRM and fundraising platform.
• Researches and develops new processes that grow the development program
• Creates monetary donation correspondence
• Creates and maintains SOPs for the development team
• Produces Salesforce reports for fundraising campaigns
• Works with the finance team to reconcile accounts between Salesforce and Quickbooks.
• Tracks, reports on and shares media coverage.
• Work effectively with our IT/Salesforce team to best utilize and report on donor and engagement
• data
• Other duties as assigned

Communications (50%):

• Supports the Global Links program staff with communications and designs.
• Leads training for new staff on Salesforce contact entry during onboarding and provides additional
• Salesforce training to existing employees as needed
• Supports Global Links board committees as needed
• Designs external and internal digital content for fundraising and communication pieces that reflect Global Links' branding and communication strategies.
• Manages social media accounts (Facebook, Instagram, LinkedIn, and YouTube).
• Create and maintain social media editorial schedules and ensure the content reflects Global Links' branding and communication strategies.
• Monitor and respond to inquiries and comments on GL's social media channels.
• Manages WordPress website as admin.
• Keeps the website up to date with upcoming events and communication pieces
• Manages annual program updates and maintenance
• Liaison with website consultant
• Creates monthly E-News in Mailchimp that has 10k subscribers.
• Creates Mailchimp campaigns to support fundraising
• Manages other software such as Google Analytics, Photos, Canva, Click & Pledge, Double The
• Other duties as assigned

Required Skills and Abilities:

• Strong understanding of Global Links' mission and programs
• Effective oral & written communication skills; English fluency
• Organizational and project management skills with high level of attention to detail and follow-up
• Ability to maintain confidentiality of highly sensitive information.
• Experience with social media such as Facebook, Instagram and LinkedIn
• Proficiency in or willingness to prioritize learning Google Apps and Microsoft Office
• Experience with photo and video editing software
• Creative thinker with basic graphic design skills
• Self-motivated and able to work well in a team environment
• Time management skills; maintaining focus on strategic goals

Preferred Skills and Abilities:

• WordPress experience

Compensation: $19-21/hour plus Paid Time Off and competitive benefits package