Developer Support Engineer I: Enable Creative Coders

RiseMe; Foster City (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Equity

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

Parental Leave

Flexible Time Off

Commuter Benefits

Wellness Stipend

In-Office Setup Reimbursement

Job summary

Replit is seeking a Support Engineer to help developers create on a global scale. You will work directly with customers via support tickets to resolve technical product issues, bugs, and provide guidance. You will also contribute to the Support Knowledge Base and communicate about outages to stakeholders.

You will join a small, global team focused on enabling developers and maintaining automated, self-healing systems while meeting daily targets in a fast-paced environment.

Qualifications

• Prior experience in software development or relevant technical support experience.
• Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
• Strong time management and ticket triage skills with comfort in performance tracking and regular reporting.
• Excellent communication skills with initiative to ask questions when encountered with the unknown.
• Experience with support tools and ticketing systems (e.g. Zendesk).

Responsibilities

• Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
• Directly contribute to and maintain the Support team's Knowledge Base.
• Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.

Skills

Software development experience

Technical support experience

Communication

Time management

Ticket triage

Autonomy

Tools

Zendesk

Linear

Slack

Job description

Replit is seeking a Support Engineer to help developers create on a global scale. You will work directly with customers via support tickets to resolve technical product issues, bugs, and provide guidance. You will also contribute to the Support Knowledge Base and communicate about outages to stakeholders.

You will join a small, global team focused on enabling developers and maintaining automated, self-healing systems while meeting daily targets in a fast-paced environment.