Support Engineer I | NYC - Build Self-Healing Dev Tools

RiseMe

New York (NY)

On-site

USD 70,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

Competitive Salary & Equity

401(k) with 4% match (US)

Health, Dental, Vision

Paid Parental Leave

Commuter Benefits

Wellness Stipend

In Office Setup Reimbursement

Job summary

Replit is seeking a Support Engineer to help developers with usage questions, debugging issues, and platform guidance. You’ll work on a small, global team and use Zendesk, Linear, Slack, and Replit tools to resolve tickets and improve our knowledge base.

The role emphasizes proactive problem-solving, automation, and clear communication with both technical and non-technical audiences. This is a full-time, in-office role in NYC (SoHo) with a Saturday–Wednesday schedule and in-office Mondays and

Qualifications

Prior experience in software development or relevant technical support experience.
Ability to work efficiently in fast-paced, high-volume support environments with metrics.
Strong time management and ticket triage skills with reporting experience.

Responsibilities

Work directly with Replit customers via support tickets to solve technical product issues and bugs.
Collaborate with the Support team to share user feedback and improve processes.
Contribute to and maintain the Support team's Knowledge Base.
Communicate outages and incidents to customers and coordinate with Engineering for fixes.