Support Engineer I: Empower Developers to Build Fast

Replit; Foster City (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary & Equity

401(k) with 4% match (US)

Health, Dental, Vision & Life

Short & Long Term Disability

Parental, Medical, Caregiver Leave

Flexible Time Off & Holidays

Commuter Benefits (In-Office & US Only

Wellness Stipend

Autonomous Work Environment

In-Office Setup Reimbursement

Quarterly Team Gatherings

In-Office Amenities

Job summary

Replit is seeking a Support Engineer to help developers on the platform by answering technical questions, debugging issues, and guiding users through usage and features. You will handle tickets, collaborate with the Support team, and contribute to the knowledge base to improve self-service and incident response.

The role emphasizes proactive problem-solving, strong communication, and the ability to work autonomously within a small global team.

Qualifications

• Prior experience in software development or relevant technical support experience.
• Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
• Strong time management and ticket triage skills with comfort in performance tracking and regular reporting.
• Excellent communication skills with initiative to ask questions when encountered with the unknown.

Responsibilities

• Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
• Directly contribute to and maintain the Support team's Knowledge Base.
• Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.

Skills

Software dev experience

High-volume support

Time management

Excellent communication

Zendesk proficiency

Tools

Zendesk

Job description

Replit is seeking a Support Engineer to help developers on the platform by answering technical questions, debugging issues, and guiding users through usage and features. You will handle tickets, collaborate with the Support team, and contribute to the knowledge base to improve self-service and incident response.

The role emphasizes proactive problem-solving, strong communication, and the ability to work autonomously within a small global team.