Developer Support Engineer

Meta; Fremont (CA); On-site; USD 95,000 - 138,000; Full time

Job summary

Join a forward-thinking company as a Developer Support Engineer, where you'll play a vital role in supporting cutting-edge internal products. This position offers the opportunity to work closely with engineers, document processes, and drive improvements that impact product direction. Collaborate with talented teams, troubleshoot complex issues, and contribute to the development of innovative solutions. If you're passionate about technology and eager to make a difference in a dynamic environment, this is the perfect opportunity for you. Enjoy a competitive salary and a comprehensive benefits package while shaping the future of social technology.

Qualifications

• 2+ years of experience in developer support or outreach.
• Experience with coding, testing, and releasing to production.

Responsibilities

• Triage support questions from Meta engineers.
• Document and improve developer support processes.
• Analyze and resolve user issues.

Skills

Developer Support

Technical Writing

Coding

Troubleshooting

Communication Skills

Education

BA/BS in Computer Science

BA/BS in Technical Writing

BA/BS in Physics

BA/BS in Mathematics

BA/BS in Chemistry

Job description

As a Meta Developer Support Engineer, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. The infrastructure is among the largest and most advanced of its kind in the world. You will be embedded within an internal product team with responsibilities that include answering frontline support questions, being the keeper of the user experience in team meetings, and helping impact product direction.

Respond to and triage support questions and support requests from Meta engineers.

Document and build on developer support processes and workflows, provide feedback, plan improvements, and drive success.

Work with documentation teams, engineers, product management, and engineering leadership to deliver customer feedback and highlight patterns that can help prioritize product features or bug fixes.

Perform bug fixes and other coding tasks as needed.

Create, edit, and follow technical documentation and runbooks to research and resolve user issues.

Critically analyze, troubleshoot, and resolve issues and distill solutions into clear and concise communications.

Work collaboratively and independently while managing multiple assignments and/or responsibilities.

Minimum Qualifications

BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience.

2+ years of experience in developer support and/or developer outreach for a developer audience or equivalent experience.

Experience with the technical development process of writing code, testing, and releasing to production.

Effective communication, organizational, and time management skills.

For those who live in or expect to work from California if hired for this position, please click here for additional information.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

$95,000/year to $138,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here .

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .

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Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here .

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .