Developer Support Engineer

Q2; Austin (TX); Hybrid; USD 70,000 - 110,000; Full time

Job summary

An established industry player in mobile banking technology is seeking a Developer Support Engineer to enhance customer satisfaction through advanced troubleshooting and technical support. This role offers the opportunity to work in a collaborative environment, tackling complex issues and improving support processes. With a focus on full-stack applications and SQL, you will play a key role in ensuring seamless operations for clients. The company values community involvement and offers a hybrid work model, flexible time off, and robust career development programs, making it an exciting place to grow your career.

Benefits

Hybrid Work Options

Flexible Time Off

Career Development Programs

Health Insurance

Parental Leave

Community Volunteering

Recognition Programs

Qualifications

• 5+ years of full-stack application support experience.
• Experience with enterprise software support and web servers.

Responsibilities

• Troubleshoot and resolve complex customer issues, including code defects.
• Lead knowledge acquisition efforts for the SDK support teams.

Skills

Advanced Troubleshooting

Customer Focus

SQL

Full Stack Applications

Excellent Communication

Attention to Detail

Tools

Windows/Linux Server Administration

Web Servers

CRM Tools

Cloud/Container Infrastructure

Python

Job description

Join to apply for the Developer Support Engineer role at Q2.

About Q2

Q2 delivers mobile banking platforms and technology solutions globally, serving over 22 million end users across 1,300 financial institutions and fintech clients. Our mission is to build strong, diverse communities by empowering financial institutions, investing in the communities where our customers and employees live and work.

What Makes Q2 Special

We value our people highly, celebrating achievements with awards and events, and investing in their growth through training, mentorship, and internal mobility. We foster a fun, collaborative environment with events like our annual Dodgeball for Charity at the Q2 Stadium in Austin, supporting community organizations.

Job Overview

We are seeking a Developer Support Engineer to handle inbound technical support requests related to the Q2 SDK Solution. This role requires advanced troubleshooting skills, customer focus, and experience with ticket-based support, application troubleshooting, and SQL. Familiarity with full stack applications is essential.

Typical Responsibilities

• Troubleshoot and resolve complex customer issues, including code defects, configurations, networking, and system operations.
• Lead knowledge acquisition efforts for the SDK support teams and collaborate with development teams to improve supportability.
• Modify software and scripts, review logs, and adjust database tables to resolve issues in production.
• Communicate with customers regularly via phone, email, or CRM tools about ongoing issues.
• Manage caseloads, improve team efficiencies, and escalate issues as needed.
• Document defects and report to the development team, seeking continuous improvement.
• Ensure compliance with security and privacy policies.
• Foster cross-department collaboration and share best practices.
• Provide technical guidance and training to team members.

Qualifications

• Minimum 5+ years of full-stack application support experience.
• Experience with enterprise software support, Windows/Linux server administration, and web servers.
• Preferred experience with Python, MS SQL, cloud/container infrastructure, and knowledge of banking industry practices.
• Excellent communication skills, ability to handle multiple priorities, and attention to detail.
• Willingness to work non-standard hours for on-call support.

This position requires fluent English communication. Applicants must be authorized to work in the U.S. without sponsorship.

Benefits & Perks

• Hybrid work options, flexible time off, career development programs.
• Health insurance, parental leave, community volunteering, and recognition programs.

Learn more about our benefits.

Community Involvement

Discover our Q2 Spark Program, philanthropy initiatives, and employee volunteering on our Q2 Community page. We support diverse organizations like the African American Leadership Institute, The Trevor Project, and Homes for Our Troops.

Q2 is committed to diversity and inclusion, and is an equal opportunity employer.

Details

• Senior Level: Mid-Senior
• Type: Full-time
• Function: Engineering & IT