Developer Support Engineer

Meta; Austin (TX); On-site; USD 95,000 - 138,000; Full time

Job summary

Join a forward-thinking company as a Developer Support Engineer, where you'll support cutting-edge internal products and enhance user experience. This role involves responding to technical queries, documenting processes, and collaborating with engineering teams to improve product features. You'll thrive in a dynamic environment, tackling challenges that impact product direction while contributing to a culture of innovation and excellence. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

Bonus

Equity

Comprehensive benefits package

Qualifications

• 2+ years in developer support or outreach for a developer audience.
• Experience in the technical development process of writing code.

Responsibilities

• Respond to and triage support questions from Meta engineers.
• Document and improve developer support processes and workflows.
• Collaborate with teams to deliver customer feedback on product features.

Skills

Effective communication

Organizational skills

Time management

Troubleshooting

Education

BA/BS in Computer Science

Technical Writing

Physics

Mathematics

Chemistry

Job description

As a Meta Developer Support Engineer, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. The infrastructure is among the largest and most advanced of its kind in the world. You will be embedded within an internal product team with responsibilities that include answering frontline support questions, being the keeper of the user experience in team meetings, and helping impact product direction.

Responsibilities:

1. Respond to and triage support questions and support requests from Meta engineers.
2. Document and build on developer support processes and workflows, provide feedback, plan improvements, and drive success.
3. Work with documentation teams, engineers, product management, and engineering leadership to deliver customer feedback and highlight patterns that can help prioritize product features or bug fixes.
4. Perform bug fixes and other coding tasks as needed.
5. Create, edit, and follow technical documentation and runbooks to research and resolve user issues.
6. Critically analyze, troubleshoot, and resolve issues and distill solutions into clear and concise communications.
7. Work collaboratively and independently while managing multiple assignments and/or responsibilities.

Minimum Qualifications:

1. BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience.
2. 2+ years of experience in developer support and/or developer outreach for a developer audience or equivalent experience.
3. Experience with the technical development process of writing code, testing, and releasing to production.
4. Effective communication, organizational, and time management skills.

$95,000/year to $138,000/year + bonus + equity + benefits.
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.