Developer Support Engineer

Facebook; Austin (TX); On-site; USD 95,000 - 138,000; Full time

Job summary

An established industry player is looking for a Meta Developer Support Engineer to join their innovative team. In this dynamic role, you will support large-scale, highly-technical internal products and be a crucial part of the product development process. Your responsibilities will include addressing support inquiries, enhancing developer support workflows, and collaborating with various teams to improve user experience. This position offers a unique opportunity to work at the forefront of technology, where your contributions will directly influence product enhancements and customer satisfaction. If you are passionate about technology and eager to make a meaningful impact, this role is perfect for you.

Qualifications

• 3+ years of experience in programming languages like JavaScript, Java, or Python.
• Experience in developer support and effective communication skills.

Responsibilities

• Respond to and triage support questions from Meta engineers.
• Document developer support processes and drive improvements.
• Analyze and resolve issues, providing clear communications.

Skills

JavaScript

Objective-C

Java

PHP

Python

Effective communication

Organizational skills

Time management

Education

BA/BS in Computer Science

Technical Writing

Physics

Mathematics

Chemistry

Tools

Technical documentation

Job description

Summary:

As a Meta Developer Support Engineer, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. The infrastructure is among the largest and most advanced of its kind in the world. You will be embedded within an internal product team with responsibilities that include answering frontline support questions, being the keeper of the user experience in team meetings, and helping impact product direction.

Required Skills:

Developer Support Engineer Responsibilities:

1. Respond to and triage support questions and support requests from Meta engineers.
2. Document and build on developer support processes and workflows, provide feedback, plan improvements, and drive success.
3. Work with documentation teams, engineers, product management, and engineering leadership to deliver customer feedback and highlight patterns that can help prioritize product features or bug fixes.
4. Perform bug fixes and other coding tasks as needed.
5. Create, edit, and follow technical documentation and runbooks to research and resolve user issues.
6. Critically analyze, troubleshoot, and resolve issues and distill solutions into clear and concise communications.
7. Work collaboratively and independently while managing multiple assignments and/or responsibilities.

Minimum Qualifications:

1. BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience.
2. 3+ years of experience with a programming language such as JavaScript, Objective-C, Java, PHP, or Python.
3. 2+ years of experience in developer support and/or developer outreach for a developer audience or equivalent experience.
4. Experience with the technical development process of writing code, testing, and releasing to production.
5. Effective communication, organizational, and time management skills.

Public Compensation:

$95,000/year to $138,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].