Developer Relations Engineer

Sierra; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan with Sierra match

Parental Leave

Fertility and family building benefits

Free lunch and snacks

Discretionary Benefit Stipend

Free alphorn lessons

Job summary

A tech company in San Francisco seeks a Customer Education Specialist focused on building exceptional AI Agents. You will create onboarding materials and lead developer training sessions while engaging with our technical community. Candidates should have a degree in Computer Science (or equivalent experience) and over 4 years in software development or similar roles. Strong communication skills and familiarity with modern development tools like TypeScript are essential. The position offers flexible paid time off and comprehensive benefits.

Qualifications

• Passion for helping customers build AI Agents.
• 4+ years of experience in software development or developer relations.
• Strong technical skills and familiarity with modern software development.
• Desire and enthusiasm for building an in-person, global AI developer community.
• Familiarity with SDKs, APIs, and developer tooling.

Responsibilities

• Write onboarding playbook for customers on Agent SDK and Studio.
• Lead developer training and enablement programs.
• Build scalable content including documentation and educational videos.
• Develop and deploy AI Agents as an Agent Software Engineer and become a world-leading expert on agent development.
• Collaborate with marketing to publish developer case studies and success stories.

Skills

Communication skills

Software development

Customer support

Community building

Technical training

Education

Degree in Computer Science or related field

Tools

TypeScript

Agent SDK

Agent Studio

Job description

About us

• At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan.

• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

What you’ll do

• Write the playbook for onboarding and educating customers onto Sierra – both the Agent SDK and Agent Studio, our no-code platform.

• Lead the creation and execution of developer training and enablement programs.

• Build content that scales — including technical documentation, educational videos, onboarding paths, and sample repositories for SDK adoption.

• Develop and deploy AI Agents as an Agent Software Engineer, building the knowledge to become a world-leading expert on agent development.

• Work with our marketing teams to publish developer case studies and success stories to inspire and connect our growing technical community.

What you'll bring

• Passion for helping customers across small and large enterprises learn to build exceptional AI Agents.

• Degree in Computer Science or related field, or equivalent professional experience.

• 4+ years of experience in hands-on software development of highly technical products or developer relations roles.

• Excellent written and verbal communication skills and a desire to apply them in hands-on training sessions.

• Desire, excitement, and enthusiasm for building an in-person, global community around developing AI Agents.

• Strong technical skills and familiarity with modern software development — especially developer tooling, SDKs, and APIs.

• Demonstrated experience in designing and executing technical training, certification, or community initiatives.

Even better...

• Previous experience developing agents using open source tools like LangGraph or interacting with MCP servers.

• Familiarity with agent platforms, developer communities, or early-stage developer product ecosystems.

• Proficiency with TypeScript, and comfort with writing code in collaboration with agents like Claude, Codex or Cursor

• Experience collaborating across product, engineering, and go-to-market teams to launch strategic initiatives.

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

• Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

What we offer

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension) with Sierra match

• Parental Leave

• Fertility and family building benefits through Carrot

• Lunch, as well as delicious snacks and coffee to keep you energized

• Discretionary Benefit Stipend giving people the ability to spend where it matters most

• Free alphorn lessons

These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

Be you, with us

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.