Detection & Investigation Analyst Sr - Physical Security Operations Center

PNC; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

PNC is seeking an entry-level Detection and Investigation Analyst Sr. to join the Physical Security Operations Center in Cleveland. You will monitor alarms, access controls, and video systems, coordinate incident responses, and support investigations across the enterprise.

The role emphasizes analytical thinking, adherence to policy, and the ability to manage multiple priorities in a 24/7 environment. Collaboration with security partners and law enforcement is a key component of this position.

Qualifications

• Entry-level opportunity in physical security operations.
• Requires strong analytical skills, sound judgment, and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality.

Responsibilities

• Review shift information, open incidents, system issues, and follow-up items; ensure clear shift-change communication.
• Monitor and operate alarm, access-control, CCTV/video management, badge-reader, and related systems.
• Receive, document, assess, and respond to security and emergency communications using dispatch protocols.
• Analyze alarms, video data, and event history to determine urgency, risk, and response.
• Track incidents and service requests through resolution with accuracy and discretion.
• Retrieve and preserve video footage for investigations and requests.

Skills

Analytical skills

Attention to detail

Multitasking

Tools

Alarm systems

Access control platforms

Video surveillance (CCTV)

Credentialing systems

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Detection and Investigation Analyst Sr., within PNC's Physical Security Operations Center, you will be based in Cleveland Ohio.

The Physical Security Operation Center is a 24x7 environment. We are hiring for multiple shifts.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

The Physical Security Operations Detection & Investigations Analyst is an entry level opportunity and plays a critical role in safeguarding personnel, facilities, assets, and information through the proactive monitoring, detection, assessment, and investigation of physical security events across the enterprise. This position leverages security technologies, operational intelligence, and investigative methodologies to identify potential threats, assess risk, coordinate incident response activities, and support enterprise security objectives.

The analyst is responsible for monitoring and managing alarm systems, access control platforms, video surveillance technologies, credentialing systems, and emergency communications while conducting detailed event analysis, evidence preservation, and investigative support activities. The role serves as a central coordination point for security incidents, collaborating with business partners, security personnel, facilities teams, Human Resources, service providers, and local, state, and federal law enforcement agencies to ensure timely and effective resolution of security concerns.

Success in this role requires strong analytical skills, sound judgment, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while maintaining strict confidentiality and compliance with corporate policies, regulatory requirements, and established security procedures. The analyst contributes to continuous improvement initiatives by identifying security trends, operational vulnerabilities, and opportunities to strengthen enterprise physical security controls.

This position works closely with the various pillars of the PSOC including Card Access and Badge provisioning, Alarm Monitoring, Video as a Service, Eye in the Sky, and the Physical Security Command Center. The selected candidate may be placed in a primary position within any of these pillars but may also be cross trained to work across other pillars. This position supports a 24/7 security monitoring environment, as such positions will be filled across various primary shifts.

Essential Duties and Responsibilities

• Review shift information, open incidents, system issues, and pending follow-up items; provide clear shift-change communication to support operational continuity.
• Monitor and operate alarm, access-control, CCTV/video management, badge-reader, telephone, and related communication systems.
• Receive, document, assess, and respond to security, police, emergency, customer, management, and alarm communications using established dispatch and escalation protocols.
• Analyze alarms, video, site data, cardholder information, and event history to determine urgency, risk, operational impact, root cause, and the appropriate response.
• Verify reported activity and coordinate notifications, dispatch, emergency assistance, service calls, management escalation, and law-enforcement support as required.
• Document incidents, contacts, decisions, actions, responses, and outcomes; prepare accurate reports and maintain dashboards, logs, and records that may support investigations or legal proceedings.
• Track incidents and service requests through resolution while managing multiple priorities with accuracy, professionalism, discretion, and accountability.
• Retrieve, review, preserve, save, transmit, and post video footage or still images for authorized investigations, legal requests, incidents, and special projects.
• Conduct live video monitoring during emergencies, natural disasters, protest activity, special events, and other elevated-risk situations.
• Perform camera quality checks, troubleshoot functionality and image-quality issues, and coordinate corrective service when required.
• Maintain secure intake, inventory, storage, retrieval, and chain-of-custody controls for hard drives and other archived video media.
• Review, verify, create, activate, issue, update, replace, and deactivate employee, contractor, and visitor access credentials in accordance with approved authorization.
• Research and resolve discrepancies involving identity documentation, badge requests, access privileges, cardholder records, system exceptions, and access-control transactions.
• Perform quality reviews of access-card production