Detection and Investigation Analyst Sr., Physical Security Operations Center

PNC; Pittsburgh (Allegheny County); On-site; USD 70,000 - 95,000; Full time

Job summary

PNC is seeking a Detection and Investigation Analyst Sr. based in Pittsburgh, PA, to join the Physical Security Operations Center.

The role supports a 24/7 security monitoring environment across multiple pillars and interacts with partners, facilities, HR, and law enforcement as required. The position emphasizes analytical thinking, risk assessment, and incident response coordination, with cross-training opportunities across pillars and a focus on protecting personnel, facilities, and

Qualifications

• Strong analytical skills, sound judgment, and attention to detail.
• Ability to manage multiple priorities in fast-paced environment.
• Maintain confidentiality and comply with policies.

Responsibilities

• Review shift information, open incidents, and support operational continuity.
• Monitor and operate alarm, access-control, CCTV/video management, badge-reader, and related communication systems.
• Receive, document, assess, and respond to security, police, emergency, customer, management, and alarm communications using established protocols.
• Analyze alarms, video, site data, cardholder information, and event history to determine urgency and response.
• Verify reported activity and coordinate notifications, dispatch, emergency assistance, and law-enforcement support as required.
• Document incidents, contacts, decisions, actions, and outcomes; maintain dashboards and logs.
• Track incidents and service requests through resolution with accuracy and discretion.
• Retrieve, review, preserve, and post video footage for investigations and requests.
• Conduct live video monitoring during emergencies and high-risk situations.
• Perform camera quality checks and coordinate maintenance as needed.
• Maintain secure intake, inventory, and chain-of-custody for video media.
• Review and update access credentials per authorization.
• Research and resolve discrepancies in identity and access records.
• Quality reviews of access-card production.

Skills

Analytical skills

Attention to detail

Multitasking

Discretion/Confidentiality

Tools

Alarm systems

Access control

Video surveillance

Credentialing systems

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Detection and Investigation Analyst Sr., within PNC's Physical Security Operations Center, you will be based in Pittsburgh PA.

The Physical Security Operation Center is a 24x7 environment. We are hiring for multiple shifts.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

The Physical Security Operations Detection & Investigations Analyst is an entry level opportunity and plays a critical role in safeguarding personnel, facilities, assets, and information through the proactive monitoring, detection, assessment, and investigation of physical security events across the enterprise. This position leverages security technologies, operational intelligence, and investigative methodologies to identify potential threats, assess risk, coordinate incident response activities, and support enterprise security objectives.

The analyst is responsible for monitoring and managing alarm systems, access control platforms, video surveillance technologies, credentialing systems, and emergency communications while conducting detailed event analysis, evidence preservation, and investigative support activities. The role serves as a central coordination point for security incidents, collaborating with business partners, security personnel, facilities teams, Human Resources, service providers, and local, state, and federal law enforcement agencies to ensure timely and effective resolution of security concerns.

Success in this role requires strong analytical skills, sound judgment, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while maintaining strict confidentiality and compliance with corporate policies, regulatory requirements, and established security procedures. The analyst contributes to continuous improvement initiatives by identifying security trends, operational vulnerabilities, and opportunities to strengthen enterprise physical security controls.

This position works closely with the various pillars of the PSOC including Card Access and Badge provisioning, Alarm Monitoring, Video as a Service, Eye in the Sky, and the Physical Security Command Center. The selected candidate may be placed in a primary position within any of these pillars but may also be cross trained to work across other pillars. This position supports a 24/7 security monitoring environment, as such positions will be filled across various primary shifts.

Essential Duties and Responsibilities

• Review shift information, open incidents, system issues, and pending follow-up items; provide clear shift-change communication to support operational continuity.
• Monitor and operate alarm, access-control, CCTV/video management, badge-reader, telephone, and related communication systems.
• Receive, document, assess, and respond to security, police, emergency, customer, management, and alarm communications using established dispatch and escalation protocols.
• Analyze alarms, video, site data, cardholder information, and event history to determine urgency, risk, operational impact, root cause, and the appropriate response.
• Verify reported activity and coordinate notifications, dispatch, emergency assistance, service calls, management escalation, and law-enforcement support as required.
• Document incidents, contacts, decisions, actions, responses, and outcomes; prepare accurate reports and maintain dashboards, logs, and records that may support investigations or legal proceedings.
• Track incidents and service requests through resolution while managing multiple priorities with accuracy, professionalism, discretion, and accountability.
• Retrieve, review, preserve, save, transmit, and post video footage or still images for authorized investigations, legal requests, incidents, and special projects.
• Conduct live video monitoring during emergencies, natural disasters, protest activity, special events, and other elevated-risk situations.
• Perform camera quality checks, troubleshoot functionality and image-quality issues, and coordinate corrective service when required.
• Maintain secure intake, inventory, storage, retrieval, and chain-of-custody controls for hard drives and other archived video media.
• Review, verify, create, activate, issue, update, replace, and deactivate employee, contractor, and visitor access credentials in accordance with approved authorization.
• Research and resolve discrepancies involving identity documentation, badge requests, access privileges, cardholder records, system exceptions, and access-control transactions.
• Perform quality reviews of access-card production,