Detection Agent (Mid Shift 7pm-3:30am)

Alert 360; Tulsa (OK); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Dental insurance

Vision insurance

Paid time off

Flexible schedule

Referral program

On-the-job training

Job summary

Alert 360 is seeking a Detection Agent to monitor CCTV alarms and provide professional customer service to protect client property in Tulsa, OK. You will review video feeds, coordinate with security personnel, and document actions using multiple software systems, maintaining accuracy and discretion.

The ideal candidate has a high school diploma, experience in surveillance or call-center settings, and strong English communication. Bilingual Spanish is a plus.

Qualifications

• Must be at least 18 years old.
• High School diploma or equivalent.
• Experience in surveillance, CCTV, or security with attention to detail.
• Ability to sit while using computer and review CCTV footage for extended periods.
• Deliver world-class customer service and build loyalty.
• Capability to work under moderate stress.
• Proficient with multiple computer applications and databases.
• Excellent verbal and written communication in English.
• Pre-employment testing required.
• Must pass background and drug screen.
• Bilingual in English/Spanish a plus.

Responsibilities

• Monitor CCTV video alarms and provide customer service with civility and confidentiality.
• Communicate with security, law enforcement, customers and other departments.
• Transmit information and compile reports using various software.
• Document actions taken in response to alarm signals.

Skills

Video alarm review

Effective communication

Call center accuracy

Site instruction execution

Judgment and decision-making

Documentation accuracy

Education

High School diploma

Job description

Job DetailsJob Location: A360 Corporate - Tulsa, OK 74137Position Type: Full TimeSalary Range: $17.50 - $18.50 HourlyMonitoring customer's surveillance CCTV video alarms and provide customer service with civility, confidentiality, and professionalism, meanwhile ensuring security and safety of our customers with once all resolution, utilizing various software to transmit information and compile reports. Communicating with law enforcement personnel and local security guards to protect the customer’s property.

Skills of a Detection Agent:

• Able to process and review video alarms quickly and accurately.
• Communicate effectively and efficiently with security, law enforcement, customers and other departments.
• Able to handle fast paced call center environment while providing a high level of attention to detail.
• Able to understand execute specific site instructions.
• Handle each alarm with professionalism, demonstrating good judgment and decision- making skills.
• Provide accurate documentation of all actions taken in reaction to alarm signal.

Requirements of a Detection Agent:

• Must be at least 18 years of age.
• High School diploma or equivalent.
• Previous experience in customer service, surveillance, CCTV, or a role that required you be aware of your surroundings and pay a great attention to detail.
• Ability to sit while using computer, reviewing customers CCTV surveillance footage and phone equipment for extended periods of time.
• Deliver world class customer service and build customer satisfaction and loyalty
• Capability to work well under moderate stressful situations.
• Proficiency to work simultaneously with multiple computer applications and databases.
• Demonstrate outstanding verbal and written communication skills.
• Pre-employment testing is required.
• Must pass background and drug screen process.
• Bilingual in English/Spanish a plus.

Did you know we were named a “Best Places to Work” in Oklahoma? Because Alert 360 hires the best people for our growing and talented team, we work hard to provide perks, within a positive and supportive culture, that make team members’ lives better. Our comprehensive benefit program includes but is not limited to:

THE BENEFITS OF JOINING OUR TEAM

• Health coverage for you and your family through medical, dental and vision plans.
• A generous paid time off program starting at three weeks and increasing with your tenure.
• A 401-K plan where the company matches dollar for dollar on a generous % you contribute.
• Financial protection through disability, life and accidental death and dismemberment insurance.
• Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs we offer a life assistance program, tuition reimbursement, an on-site gym, employee fitness walks and free home security monitoring, with discounted security and home automation equipment.

Qualifications

• Previous experience in surveillance, CCTV, or security role that required you be aware of your surroundings and pay a great attention to detail is preferred but not required.
• Proven experience in a customer support role, preferable within a call center environment.
• Strong analytical skills with the ability to assess situations quickly and propose effective solutions.
• Excellent verbal and written communication skills in English, ensuring clarity in all interactions.
• Proficient typing skills for accurate documentation of customer interactions.
• Familiarity with computerized systems for managing customer data is essential.
• Ability to remain calm under pressure while handling escalated situations effectively.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Work Location: In person