Detection Agent (3rd Shift 10pm-6:30am)

Alert 360; Tulsa (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

On-site gym

Job summary

Paycom - ATS in Tulsa, OK is seeking a Detection Agent to monitor CCTV alarms, provide professional customer service, and ensure security of client property.

You will communicate with security personnel, document actions, and maintain calm under pressure. The role requires a high school diploma and the ability to work in a fast-paced environment; bilingual English/Spanish is a plus.

Qualifications

• Must be 18 years or older and have a high school diploma or equivalent.
• Prior experience in customer service, surveillance, or CCTV is preferred.
• Ability to sit and use computer and review footage for extended periods.
• Excellent verbal and written communication in English; bilingual English/Spanish a plus.
• Pre-employment testing and background/drug screening required.

Responsibilities

• Monitor CCTV video alarms and provide professional customer service while ensuring security of customers' property.
• Communicate with security personnel and law enforcement to protect client premises.
• Provide accurate documentation of actions taken in response to alarms.
• Able to work in a fast-paced environment with attention to detail.

Skills

Video monitoring

Customer service

Attention to detail

Multitasking

Communication

Judgment under pressure

Education

High School diploma or equivalent

Job description

Job Details

Job Location: A360 Corporate - Tulsa, OK 74137

Position Type: Full Time

Salary Range: $18.50 - $18.50 Hourly

Responsibilities

Monitoring customer's surveillance CCTV video alarms and provide customer service with civility, confidentiality, and professionalism, meanwhile ensuring security and safety of our customers with once all resolution, utilizing various software to transmit information and compile reports. Communicating with law enforcement personnel and local security guards to protect the customer’s property.

Skills of a Detection Agent

• Able to process and review video alarms quickly and accurately.
• Communicate effectively and efficiently with security, law enforcement, customers and other departments.
• Able to handle fast paced call center environment while providing a high level of attention to detail.
• Able to understand execute specific site instructions.
• Handle each alarm with professionalism, demonstrating good judgment and decision‑making skills.
• Provide accurate documentation of all actions taken in reaction to alarm signal.

Requirements of a Detection Agent

• Must be at least 18 years of age.
• High School diploma or equivalent.
• Previous experience in customer service, surveillance, CCTV, or a role that required you be aware of your surroundings and pay a great attention to detail.
• Ability to sit while using computer, reviewing customers CCTV surveillance footage and phone equipment for extended periods of time.
• Deliver world class customer service and build customer satisfaction and loyalty.
• Capability to work well under moderate stressful situations.
• Proficiency to work simultaneously with multiple computer applications and databases.
• Demonstrate outstanding verbal and written communication skills.
• Pre‑employment testing is required.
• Must pass background and drug screen process.
• Bilingual in English/Spanish a plus.

Benefits

• Health coverage for you and your family through medical, dental and vision plans.
• A generous paid time off program starting at three weeks and increasing with your tenure.
• A 401‑K plan where the company matches dollar for dollar on a generous % you contribute.
• Financial protection through disability, life and accidental death and dismemberment insurance.
• Tax advantages through flexible spending accounts that allow you to pay for specific health‑care and dependent care expenses with pre‑tax dollars.
• Life assistance program, tuition reimbursement, an on‑site gym, employee fitness walks and free home security monitoring, with discounted security and home automation equipment.

Qualifications

• Previous experience in surveillance, CCTV, or security role that required you be aware of your surroundings and pay a great attention to detail is preferred but not required.
• Proven experience in a customer support role, preferably within a call center environment.
• Strong analytical skills with the ability to assess situations quickly and propose effective solutions.
• Excellent verbal and written communication skills in English, ensuring clarity in all interactions.
• Proficient typing skills for accurate documentation of customer interactions.
• Familiarity with computerized systems for managing customer data is essential.
• Ability to remain calm under pressure while handling escalated situations effectively.

Job Type

Full-time

Expected Hours

40 per week

Additional Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On‑the‑job training
• Paid time off
• Referral program
• Vision insurance

Work Location

In person