Destination Services Supervisor

Discover Denton; Denton (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Discover Denton is seeking a Destination Services Supervisor to oversee the Discover Denton Visitor Center's daily operations and lead front-line visitor services. You will supervise staff and volunteers, coordinate logistics, and ensure a welcoming, information-rich experience for visitors.

The role emphasizes hospitality, community engagement, and collaboration with local partners to promote Denton as a vibrant destination.

Qualifications

• Bachelor’s degree preferred in a related field.
• Minimum three years in hospitality, visitor services, tourism, or events is implied by responsibilities.
• Supervisory or leadership experience preferred.

Responsibilities

• Oversee daily operations of the Discover Denton Visitor Center and ensure high-quality customer service.
• Supervise staff, volunteers, interns, and scheduling activities.
• Coordinate visitor information materials, displays, and public-facing spaces.
• Support community outreach, events, and visitor hospitality efforts.

Skills

Customer service

Leadership

Organization

Multitasking

Interpersonal communication

Team supervision

Problem solving

Education

Bachelor’s degree in Hospitality, Tourism, Communications, Business Administration, Event Management, or a related field

Tools

Microsoft Office

Job description

The Destination Services Supervisor is responsible for overseeing the daily operations and visitor engagement functions of the Discover Denton Visitor Center. This position ensures the Visitor Center operates as a welcoming, organized, and visitor-focused resource that supports Discover Denton’s mission and enhances the overall visitor experience.

As part of a Destination Management & Marketing Organization (DMMO), the Destination Services Supervisor oversees front-line visitor services, supervises Visitor Center staff and volunteers, coordinates operational logistics, and supports community engagement initiatives that promote Denton as a vibrant and welcoming destination.

Duties & Responsibilities

Visitor Center Operations:

• Oversee the daily operations and functionality of the Discover Denton Visitor Center.
• Supervise Visitor Center staff, volunteers, interns, and scheduling activities.
• Ensure high-quality customer service through in-person, phone, email, and digital visitor interactions.
• Maintain Visitor Center appearance, organization, displays, informational materials, and public-facing spaces.
• Coordinate distribution and inventory of visitor guides, maps, brochures, and tourism information materials.
• Coordinate facility-related needs, office supplies, operational equipment, and Visitor Center maintenance requests.
• Assist with opening, closing, operational procedures, and facility readiness.

Visitor Engagement & Community Outreach

• Coordinate Visitor Center activations, community outreach efforts, and public engagement opportunities.
• Support visitor inquiries by providing recommendations regarding attractions, restaurants, events, entertainment, and local experiences.
• Assist with welcome initiatives and visitor hospitality efforts for community events, conferences, tournaments, and group activities.
• Support organizational event logistics and Visitor Center participation at community functions and tourism related activities.

Administration & Reporting

• Prepare visitor statistics, operational summaries, reports, and supporting documentation as needed.
• Monitor visitor traffic trends and customer feedback to identify operational improvement opportunities.
• Respond to visitor questions, concerns, and service-related issues in a professional and timely manner.
• Assist with departmental operational planning and budget tracking.

Leadership & Staff Support

• Train, mentor, and support Visitor Center staff, volunteers, and interns.
• Foster a professional, welcoming, and service-oriented environment within the Visitor Center.
• Support implementation of organizational standards, procedures, and customer service expectations.

Education & Experience

• Bachelor’s degree in Hospitality, Tourism, Communications, Business Administration, Event Management, or a related field preferred.
• Minimum of three (3) years of experience in hospitality, visitor services, tourism, customer experience, event operations, or a related field.
• Supervisory or leadership experience preferred.
• Equivalent combinations of education and relevant experience may be considered.

Required Knowledge, Skills & Abilities

• Knowledge of visitor services, hospitality operations, and customer experience principles.
• Strong customer service and interpersonal communication skills.
• Strong organizational and multitasking skills with attention to detail.
• Ability to supervise and coordinate staff, volunteers, and daily operations.
• Ability to problem-solve and respond professionally in fast-paced environments.
• Proficiency with Microsoft Office applications and general office technology systems.
• Ability to communicate effectively through verbal communication, written correspondence, and public interaction.
• Ability to exercise professionalism, discretion, and sound judgment.
• Ability to work independently and collaboratively within a team-oriented environment.